The support service is disastrous, tokens appear that we have not acquired anywhere when our projects do not have dangerous scams.... if in 7 days I do not get a solution or response from support, I will request a refund. very disappointed with this app, they have a very good project that they are throwing to the ground for not responding
Founder Team
Narek_CoinStats
May 9, 2024
Dear user, we have already replied to you under the second review. We'd appreciate it if you could reach us at support@coinstats.app and advise how we can improve the app to deserve a better rating from you. Thank you in advance for considering our request 🧡
Great design, great concept, but portfolio numbers are not accurate for 3 of my 6 connected exchanges. Buy price is made up which makes the app useless.
Also, the support need 3 weeks to reply, if they reply at all.
Founder Team
Narek_CoinStats
May 9, 2024
Dear user, thank you so much for bringing this issue to our attention. We’d appreciate it if you could share more details on the issue by emailing us at the support@coinstats.app address. Also, we escalated our technical support team and improved our response time. Thanks, and looking forward to talking to you soon.
PROS: - Great research tools - Gets some info from intotheblock.com and nicely integrates into their site - You can sync all major wallets - Great news aggregator - Ability to hide small balances (crumbs) in your portfolio list - Ability to see all transactions from all wallets in your portfolio holdings - LIVE pricing is awesome.
CONS - Cost basis functionality needs work. The Total Portfolio amount and % does NOT represent your actual increase/decrease in overall value relative to your cost basis, which is slightly annoying and misleading. For example, if I purchase $1000 of crypto, the total will show and increase of +$1000. This value should only show the increase/decrease of my portfolio relative to cost basis. - The individual portfolio holdings shows cost basis, but does NOT directly show the fees paid for Coinbase. However, after further examination, it appears to be showing the fees for Coinbase Pro, so my GUESS is that the regular Coinbase is not sending full transactional data via its API - Furthermore, I was NOT able to manually edit the Fees on Coinbase transactions. I would enter it, but when you return, the amount is never saved. Even though Coinbase is auto-syncing, we should be allowed to add/edit cost basis since this level of detail is not included in the API. - The Mac App does not match the web app. Functionality is missing, I cannot increase the size of the small fonts, and it is a “windowed” app - it does NOT act or appear like a regular Mac App. - The iOS app does not have an “ALL” option to see the combined values of all of your wallets (like the web app does). Why not? - So there are inconsistencies between the web app, iOS app and Mac App. The iOS app is still good, but wished that there was a consistent experience across all platforms.
I am curious to see the enhancements and improvements to this app. It is worth the money, despite my particular CONS. If the developer would solve the COST BASIS issue, this would be a home run. Cost Basis tracking is essential to successful crypto trading. So, I need to subscribe to another software program to track Cost Basis and provide IRS forms. It’s not costly, I just like convergence as much as possible.
I’d also like to be able to click BUY CRYPTO and link to the exchange of my choice. For example, if I want to buy SHIB, I should get options (based on my configured wallets) and make a selection. Then you can navigate to the buy page for that particular exchange.
With all of that said, this app still gets 5 tacos!!! If you are a crypto investor or trader, this is an essential part of the tools that you need.
Thanks!!!!
Founder Team
Narek_CoinStats
May 9, 2024
Hello, thanks for your motivating feedback! Your review means a lot to us and lets us know we're on the right track! 😎
We will definitely consider your requests to calculate the cost basis and buy crypto through synced exchanges for future improvements.
Some exchanges don't give away all your transaction history with an API key and allow us to go back up to a certain amount of trades per...
Love the idea of Constats and even though I'm only giving it three tacos, I use it every day and like it but just wish it was more accurate.
First some positives.
* Everything in one place, gives you an overview of what you've got and where you're holding it - Lots of exchanges are supported.
* Great to see hourly and 24 hourly changes.
* Love the alerts (Can't seem to get them by email though)
But unfortunately not all of the numbers are correct.
For instance, I use Binance and purchase via Banxa - when these are imported into Constats the numbers are wrong and there's no way to edit them in the transaction log which means my overall PL is way off.
If they can fix this, they get 5 tacos.
Founder Team
Narek_CoinStats
May 9, 2024
Hi Pete, we appreciate your feedback 😊 We are glad you liked the app! Considering the wrong prices, if you refer to Fill type transaction, it's just some exchanges don't give away all your transaction history with an API key and allow us to go back up to a certain amount of trades per trading pair. You can edit the price of your fill transactions with the correct cost. If it's not your case,...
1) I am quite disappointed with the support that takes 4-5 days to respond and their answers are not really helpful.
2) Wrong data - the calculations are not correct and I need to refresh multiple times in order to get an idea. Also, many times the numbers are completely wrong, like 1.000 dollars, appears as 1.000.000 dollars..
3) There is a lot of room for improvement but I am not convinced that they will deliver in time what they have promised.
Founder Team
Narek_CoinStats
May 9, 2024
Hello, we are sorry that you're having issues with the app. That doesn't sound right, indeed! We have improved our response time, and now we provide 24H support. As you may already notice, the issue with decimals is fixed now, and we'd appreciate it if you could give us some more details on which updates, in particular, have delays. We'd love to know how else we can improve the app to enhance your...
Verified purchaser
Support Services Disastrous
The support service is disastrous, tokens appear that we have not acquired anywhere when our projects do not have dangerous scams.... if in 7 days I do not get a solution or response from support, I will request a refund. very disappointed with this app, they have a very good project that they are throwing to the ground for not responding
Narek_CoinStats
May 9, 2024Dear user, we have already replied to you under the second review. We'd appreciate it if you could reach us at support@coinstats.app and advise how we can improve the app to deserve a better rating from you. Thank you in advance for considering our request 🧡
Verified purchaser
Meh
Great design, great concept, but portfolio numbers are not accurate for 3 of my 6 connected exchanges. Buy price is made up which makes the app useless.
Also, the support need 3 weeks to reply, if they reply at all.
Narek_CoinStats
May 9, 2024Dear user, thank you so much for bringing this issue to our attention. We’d appreciate it if you could share more details on the issue by emailing us at the support@coinstats.app address. Also, we escalated our technical support team and improved our response time. Thanks, and looking forward to talking to you soon.
Verified purchaser
Great App - worth it!!!
Probably the best overall app for crypto.
PROS:
- Great research tools - Gets some info from intotheblock.com and nicely integrates into their site
- You can sync all major wallets
- Great news aggregator
- Ability to hide small balances (crumbs) in your portfolio list
- Ability to see all transactions from all wallets in your portfolio holdings
- LIVE pricing is awesome.
CONS
- Cost basis functionality needs work. The Total Portfolio amount and % does NOT represent your actual increase/decrease in overall value relative to your cost basis, which is slightly annoying and misleading. For example, if I purchase $1000 of crypto, the total will show and increase of +$1000. This value should only show the increase/decrease of my portfolio relative to cost basis.
- The individual portfolio holdings shows cost basis, but does NOT directly show the fees paid for Coinbase. However, after further examination, it appears to be showing the fees for Coinbase Pro, so my GUESS is that the regular Coinbase is not sending full transactional data via its API
- Furthermore, I was NOT able to manually edit the Fees on Coinbase transactions. I would enter it, but when you return, the amount is never saved. Even though Coinbase is auto-syncing, we should be allowed to add/edit cost basis since this level of detail is not included in the API.
- The Mac App does not match the web app. Functionality is missing, I cannot increase the size of the small fonts, and it is a “windowed” app - it does NOT act or appear like a regular Mac App.
- The iOS app does not have an “ALL” option to see the combined values of all of your wallets (like the web app does). Why not?
- So there are inconsistencies between the web app, iOS app and Mac App. The iOS app is still good, but wished that there was a consistent experience across all platforms.
I am curious to see the enhancements and improvements to this app. It is worth the money, despite my particular CONS. If the developer would solve the COST BASIS issue, this would be a home run. Cost Basis tracking is essential to successful crypto trading. So, I need to subscribe to another software program to track Cost Basis and provide IRS forms. It’s not costly, I just like convergence as much as possible.
I’d also like to be able to click BUY CRYPTO and link to the exchange of my choice. For example, if I want to buy SHIB, I should get options (based on my configured wallets) and make a selection. Then you can navigate to the buy page for that particular exchange.
With all of that said, this app still gets 5 tacos!!! If you are a crypto investor or trader, this is an essential part of the tools that you need.
Thanks!!!!
Narek_CoinStats
May 9, 2024Hello, thanks for your motivating feedback! Your review means a lot to us and lets us know we're on the right track! 😎
We will definitely consider your requests to calculate the cost basis and buy crypto through synced exchanges for future improvements.
Some exchanges don't give away all your transaction history with an API key and allow us to go back up to a certain amount of trades per...
Verified purchaser
Great idea but numbers are not accurate yet
Love the idea of Constats and even though I'm only giving it three tacos, I use it every day and like it but just wish it was more accurate.
First some positives.
* Everything in one place, gives you an overview of what you've got and where you're holding it - Lots of exchanges are supported.
* Great to see hourly and 24 hourly changes.
* Love the alerts (Can't seem to get them by email though)
But unfortunately not all of the numbers are correct.
For instance, I use Binance and purchase via Banxa - when these are imported into Constats the numbers are wrong and there's no way to edit them in the transaction log which means my overall PL is way off.
If they can fix this, they get 5 tacos.
Narek_CoinStats
May 9, 2024Hi Pete, we appreciate your feedback 😊 We are glad you liked the app! Considering the wrong prices, if you refer to Fill type transaction, it's just some exchanges don't give away all your transaction history with an API key and allow us to go back up to a certain amount of trades per trading pair. You can edit the price of your fill transactions with the correct cost. If it's not your case,...
Verified purchaser
Wrong data and no support
1) I am quite disappointed with the support that takes 4-5 days to respond and their answers are not really helpful.
2) Wrong data - the calculations are not correct and I need to refresh multiple times in order to get an idea. Also, many times the numbers are completely wrong, like 1.000 dollars, appears as 1.000.000 dollars..
3) There is a lot of room for improvement but I am not convinced that they will deliver in time what they have promised.
Narek_CoinStats
May 9, 2024Hello, we are sorry that you're having issues with the app. That doesn't sound right, indeed! We have improved our response time, and now we provide 24H support. As you may already notice, the issue with decimals is fixed now, and we'd appreciate it if you could give us some more details on which updates, in particular, have delays. We'd love to know how else we can improve the app to enhance your...