Q: Seems confusing, how is your onboarding and support?

Reading at the product description I am even more confused than I was before reading it. Generally, I think of the products to help get some type of worries of your shoulders, but your tool seems like I have to go back to school to learn how to use it and set it up.

So my question is how easy it is to setup, what kind of onboarding do you offer and what is the support policy?

JackRussellDigitalPLUSSep 13, 2024
Founder Team
Dash_Concord

Dash_Concord

Sep 13, 2024

A: Hi There. Yeah, privacy compliance is a pretty complicated area in general and you need a lot of functionality to ensure true compliance. We do our best to simplify the process, but we know that it can be a little overwhelming at first regardless of the tool. Setup wise, the process to get up and running with the core consent management solution is pretty easy. Optional components like data mapping are typically used more by larger companies and require a bit more legwork since you need to work with people at your company to catalog all of the different data systems in use at your company. It may sound daunting, but it is often very eye opening and you can start small there if there are no specific requirements for your company. Regardless, we are there to help you every step of the way.

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