Q: I purchased Tier 3 x 2 at different periods and now I need your help?
Hi Ilan, I hope you’re well. When you first launched on AppSumo a few years ago, I bought a Tier 3 licence. I haven’t used it yet, as it was for a project still in development. So for 2-3 years you've benefited by me not making use of it.
I recently purchased another Tier 3 licence, and I’m still within the refund window. Before doing that, I wanted to ask if you’d consider upgrading my two Tier...
Founder Team
Ilan_Consolto
Dec 6, 2025
A: Hello!! how are you doing Sye? If Appsumo will accept it - we can do it but this is something that must be bound to Appsumo's guidelines.
Please reach out to them over email at support@appsumo.com and keep us in the loop - info@consolto.com
Q: Purchased T3 but feel I may need T4. Is it easy to pay the difference & "upgrade" to T4 or need to refund & buy T4
(Q1) I purchased T3 but feel I may need T4. Is it easy to "upgrade" by paying the difference, assuming no, or do I have to do a complete refund & buy T4?
(Q2) Also what LLMs do you allow for the BYOK? Can we use Anthropic's Claude, Google Gemini, and or OpenAI models or do you not support a variety?
Founder Team
Ilan_Consolto
Dec 6, 2025
A: Hello! Yes, it's easy. Go to Consolto's billing section and click on the bottom blue button - "upgrade/downgrade". This will bring you to appsumo to upgrade/downgrade your plan there. You'll pay the difference only. No need to refund completely.
We support those exactly - Claude, Gemini and OpenAI.
We have a website that host various Mini Netflix sites fro media and streaming. If I waned to provide each of my customers to talk to their customers pm their page is that possible and can they customize the widget or not?
Founder Team
Ilan_Consolto
Dec 2, 2025
A: Yes, you can do that! You can customize the widget with your style, messaging and look&feel. You can set communication channels per service-provider (I think these are your customers, not the end-customers).
Thats awesome and yes they are my customers. So just to be clear it will be my branding across all their sites they just get their custom widget to communicate. If that correct i am in.
Not sure what you mean by "my branding" --> the backoffice is not white-labeled. THe front-side (widget, clickntalk...) can have your branding or their branding...
I have to ask does that mean every one of my multi tentants can run their own calendar and the total recording time for calls are then shared across all the tenants on my platform i would think.
Q: I purchased Tier 3 x 2 at different periods and now I need your help?
Hi Ilan, I hope you’re well. When you first launched on AppSumo a few years ago, I bought a Tier 3 licence. I haven’t used it yet, as it was for a project still in development. So for 2-3 years you've benefited by me not making use of it.
I recently purchased another Tier 3 licence, and I’m still within the refund window. Before doing that, I wanted to ask if you’d consider upgrading my two Tier...
Ilan_Consolto
Dec 6, 2025A: Hello!! how are you doing Sye?
If Appsumo will accept it - we can do it but this is something that must be bound to Appsumo's guidelines.
Please reach out to them over email at support@appsumo.com and keep us in the loop - info@consolto.com
To YOUR success,
ILAN
Share Consolto
Q: Purchased T3 but feel I may need T4. Is it easy to pay the difference & "upgrade" to T4 or need to refund & buy T4
(Q1) I purchased T3 but feel I may need T4. Is it easy to "upgrade" by paying the difference, assuming no, or do I have to do a complete refund & buy T4?
(Q2) Also what LLMs do you allow for the BYOK? Can we use Anthropic's Claude, Google Gemini, and or OpenAI models or do you not support a variety?
Ilan_Consolto
Dec 6, 2025A: Hello!
Yes, it's easy. Go to Consolto's billing section and click on the bottom blue button - "upgrade/downgrade". This will bring you to appsumo to upgrade/downgrade your plan there. You'll pay the difference only. No need to refund completely.
We support those exactly - Claude, Gemini and OpenAI.
To YOUR success,
ILAN
Share Consolto
Q: International taxes (VAT) automatically handled? (Merchant of Record?)
Similar to Teachable, Lemon Squeezy and others?
Ilan_Consolto
Dec 5, 2025A: I'm not sure I understand the question. Are you referring to the money-transfer?
Share Consolto
The question is whether you are a merchant of record, but probably not then:
https://www.paddle.com/blog/what-is-merchant-of-record
We are the merchant of record when it comes to our own subscription. Is that the question or you are referring to the money-transfer?
Q: reviews disabled?
Hi, are reviews disabled?
we have updated twice our Consolto account, accounting on their roadmap and evolving journey.
Ilan_Consolto
Dec 2, 2025A: Hello,
I wasn't sure what you meant by "Reviews disabled"? which reviews? On Appsumo?
To YOUR success,
ILAN
Share Consolto
Q: Multi tenant sites
We have a website that host various Mini Netflix sites fro media and streaming. If I waned to provide each of my customers to talk to their customers pm their page is that possible and can they customize the widget or not?
Ilan_Consolto
Dec 2, 2025A: Yes, you can do that!
You can customize the widget with your style, messaging and look&feel. You can set communication channels per service-provider (I think these are your customers, not the end-customers).
Hope this helps,
ILAN
Share Consolto
Thats awesome and yes they are my customers. So just to be clear it will be my branding across all their sites they just get their custom widget to communicate. If that correct i am in.
Not sure what you mean by "my branding" --> the backoffice is not white-labeled. THe front-side (widget, clickntalk...) can have your branding or their branding...
I was referring to whether they can have a company logo and colour preference
They'd have full branding capabilities, YES
I have to ask does that mean every one of my multi tentants can run their own calendar and the total recording time for calls are then shared across all the tenants on my platform i would think.