Great idea. Poor execution. Product not ready. Terrible Design. Zero customer support. Not a good deal.
I bought every single CRM Appsumo has rolled out on their marketplace. This one just doesn't make the cut. I should have known when signed up for a trial. eMail link doesn't work. Support doesn't answer for almost a week. I took the chance to get max tier. Interface design just complicated and plain sucks when comparing to other CRMs. Many menu options just doesn't do anything. The core system may work as they described, but the entire system need a cosmetic rework. I go over every single items and can't even find way to campaign emails outreach. Then there's bug everywhere. Beside the slow loading sometimes, I get "error loading tw1.us.corefactors.in" with a blank page all time. Email and chat to support went silent for days. I gave up for now. If they take this review seriously and step up to improve, then perhaps they have a chance. These guys looks just like the recent deal on Appsumo called SMSIT-CRM. That deal is just scamming people and Appsumo allowed it. They never got anything work. Always rushed things to grab cash, with nothing on the technical end to show for. CoreFactors should focus on the core, and that is to make sure your product works before selling it. For now, I stick to my favorite choice, Breakcold. Refunding the max tier I just bought.
Kunal_Corefactors
May 9, 2024Thank you for taking the time to share your feedback Shopaholic. We really appreciate the feedback about where we need to work and improve on our product. Sorry to hear that you've had a poor experience, and we apologize for the inconvenience.
We are a pure customer-centric organization, and we always appreciate the input/feedback of our customers. We have a strong base of over 300 customers (like Exide, Mazars (India), Fatakpay, Pidilite, EuroExim Bank (TrdFin) etc.) who have been associated with us and using our product for over 3-4 years. We never rush to grab cash and constantly focus on improving customer experience and satisfaction.
We acknowledge that some initial customers had to face some technical issues like the email link not working or the page taking too long to load. However, we have resolved most of these issues and remain committed to resolving any issue that may arise in future.
We are rated one of the best by our customer base, especially regarding customer support. You may check our reviews on other platforms like Capterra: https://www.capterra.in/reviews/153366/teleduce
We understand that timely support is crucial, and we always take steps to ensure that our support team is 18x7 responsive. Also, we checked with the support team and have not yet received any requests from your account related to these issues. You can find live support in the right bottom corner of the platform.
We'd like to offer you a personalized demo to showcase the productivity you can achieve with the help of this platform. We are hopeful that, being a CRM expert, you'll be more than willing to understand the full potential of Corefactors. Please let us know if you're willing to give us another chance. If you may allow, we can connect at +1 213 816 0400 or please leave us an email at hello@corefactors.ai to e-connect.
We appreciate your feedback on our design and user interface as well. We have invested significant efforts in enhancing the product capabilities to help customers achieve operational excellence. Your feedback on the user interface has been noted and we'll get working on it.
We're here to help and look forward to hearing from you.