I purchased this at the top tier. To be frank I needed the lead upload and dialing capabilities. I guess my use case (Twilio) was a little different than usual and it took awhile of back and forth to get everything as it needed to be. On two different occasions I had 3+ engineers on a video conference call and walking us through the setup. In addition there was programming required at their end. It goes without saying due to the man power commitment they made no profit on me. And they were not bothered by that at all. I have never seen a support team go so far out of their way to match my use case. I am just now getting to explore the rest of the system. It is stable - unlike the tool I bought this to replace. I used to say that any idiot could sell you a computer but what separates the men from the boys is what happens when things go wrong. These guys really stepped up. The confidence they have left me with has made this an integral part of my business.
I am not a patient person but I am glad I stuck this one out.

Thank You