ApolloMediaQ: Dont trust theese guys.
Some time back i bought a license on codecanyon.
Then they decided to move away from envato. And suddenly i couldt update my already bought plugin anymore.
And they wouldnt convert my purchase to a license on their own site.
This is not a way to treat customers.
So how could we be sure you wont change your models once again?!
Helen_Crocoblock
May 14, 2024A: Hi!
Please be advised that you may update plugins using your license key. If you experience issues while updating the plugin please submit a ticket at https://support.crocoblock.com and we will investigate this case further. Thank you.
Yeah nice guys. can't even access the old license key anymore on Envato.
after an update where I needed to deactivate and activate all plugins, the license key disappeared. and can't get hold of it.
For notice I bought your tool on Envato and 1 month later it was gone.
And no mercy, og cooperation to make me a satisfied customer. I had to buy it once again, from your site.
I hope others would read this, and get to know how unserious this is.
you couldn't help me out, but now you can put other of your tools on appsumo.
nice guys!! simply nice!
Hello! On behalf of the Crocoblock Support team, I'd like to apologize if we provided you with some misleading information!
Also, we'd be happy to resolve the situation and provide you with appropriate support service :)
Could you be so kind as to contact us via live chat, tickets system https://support.crocoblock.com/support/tickets or PM on Facebook and I or one of my colleagues will provide with the instructions :)
Thank you in advance for cooperation!
I can confirm Sumo-lings.
They made a mess on Envato. I was able to convert my codecanyon code to "their" code, but I no longer use their plugin because I cannot trust them.
For once, I am happy not have bought this offer "by instinct" ;-)
Sorry.
Hello!
In my reply to another comment I apologized on behalf of the Crocoblock team for the situation that ocurred on Envato. I'drepeat that all the license keys of JetPlugins purchased there are valid and we're opened to provide people with the access to their plugins individually because we can't do it through the Envato marketplace. However, we invite people to contact us via any communication channel presented here: https://crocoblock.com/help-center/ or PM me or Andrey on Facebook, so we could resolve the case.
I'd also add that our Facebook community counts more than 5K members which means that we praise our clients and they are loyal to us. Crocoblock is open to communicate and I'm ready to answer any quesstions you have. Please feel free to ask them.
Thank you!
Thanks for the warning. It's funny how they suddenly want to help you in the middle of a big public promotion.