A: Hello! With Tier 2 you have the Help Desk add-on. You can access Help Desk to see Live Chat! If you need further information please contact us via hello@cxgenie.ai
Hello, I want to have the White Label option. Which tier allows that? Also, how many sub or white label accounts do I get? And will my clients be able to have their own login?
A: Hello! Our White Label is included in Tier 3 and your customer can have their login as well. Your Plan will be applied for 1 workspace. If you need further information please let me know or you can contact us via hello@cxgenie.ai
Hello, we are looking for an AI support chat that we can embed on client's websites that support English, French, and German. Is this something that your software can natively do?
Q: Can the white label license be used for different customers or only for one?
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Q: API Access Inquiry
I’d like to know if any of your plans include API access. Could you provide details on which plans offer this feature and any usage limits?
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Q: Live chat feature missing
We purchased the tier 2 but the live chat menu is not showing up. How to display it?
Shawn_CXGenie
Mar 28, 2025A: Hello! With Tier 2 you have the Help Desk add-on. You can access Help Desk to see Live Chat! If you need further information please contact us via hello@cxgenie.ai
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Q: Number of Client Accounts
Hello, I want to have the White Label option. Which tier allows that? Also, how many sub or white label accounts do I get? And will my clients be able to have their own login?
Shawn_CXGenie
Mar 28, 2025A: Hello! Our White Label is included in Tier 3 and your customer can have their login as well. Your Plan will be applied for 1 workspace. If you need further information please let me know or you can contact us via hello@cxgenie.ai
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Q: Languages
Hello, we are looking for an AI support chat that we can embed on client's websites that support English, French, and German. Is this something that your software can natively do?
Shawn_CXGenie
Mar 28, 2025A: Hello! Our bot can generate over 200 languages so it totally fit your needs!
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