CX Genie Questions

5.) Is there a way to manage the chatbots usage and workspaces?

6.) Per your website, there is no Pro plan. Is the Appsumo Tier 3 mapped to your Business plan?

7.) With the White-labeled option, will our branding be on the software in the mobile app?

8.) Please note the chatbot on your website is nonresponsive. I asked it a question about software integration at 9:43am, 10:27am and 11:20am. Each time "CX Genie is typing" but no response to questions.

CX Genie Software Questions
Hello Support Team,

1.) Do your chatbots have the ability to answer customers questions based on information provided to its knowledge base, or is it based on a predetermined questions with provided answers workflow, which maps the responses?

1b.) If no, when will this feature be available for use?

2.) Does your company plan on providing the lastest AI models or just ChatGPT 4.0?

3.) Have you made improvement to the chatbot outputs to questions within the knowledge based, since you were last on Appsumo, for accurate responses? Question is based on the software review on your Appsumo page, from one of the reviewers.

4.) What is the process and cost if we use all of your conversations provided per month, before the month ends?

5.) Is there a way to manage the chatbots usage and workspaces?

Goal: Build/resell an live chat platform with unlimited AI chats/month and user-supplied OpenAI (ChatGPT) API keys for billing/access.

Also consider: AI Assist (GPT-powered) add-on options.

DeepSeek: Free unlimited chatbot on their platform; API billed by tokens—potentially cost-effective.

Best-fit options by need

Need Suggested Platforms
Use your own API key Social Intents, PulsarChat, TeamSmart AI
Unlimited chats/month ChatMaxima (flat/lifetime pricing)
White-label / Resell Planify X, Convert Chat

I have tried the free version, I only see 3 channels for auto DMs workflow. Is instagram available?