CX Genie Questions

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Q: Can the white label license be used for different customers or only for one?

113904022702546059164Mar 27, 2025
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Q: API Access Inquiry

I’d like to know if any of your plans include API access. Could you provide details on which plans offer this feature and any usage limits?

Lexie_voMar 26, 2025
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Q: Live chat feature missing

We purchased the tier 2 but the live chat menu is not showing up. How to display it?

50ed2977b7c84f8ea75ea3b774b23f02PLUSMar 26, 2025
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Founder Team
Shawn_CXGenie

Shawn_CXGenie

Mar 28, 2025

A: Hello! With Tier 2 you have the Help Desk add-on. You can access Help Desk to see Live Chat! If you need further information please contact us via hello@cxgenie.ai

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Q: Number of Client Accounts

Hello, I want to have the White Label option. Which tier allows that? Also, how many sub or white label accounts do I get? And will my clients be able to have their own login?

7743403bbee348b5b4f5b94fd88386fdMar 26, 2025
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Founder Team
Shawn_CXGenie

Shawn_CXGenie

Mar 28, 2025

A: Hello! Our White Label is included in Tier 3 and your customer can have their login as well. Your Plan will be applied for 1 workspace. If you need further information please let me know or you can contact us via hello@cxgenie.ai

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Q: Languages

Hello, we are looking for an AI support chat that we can embed on client's websites that support English, French, and German. Is this something that your software can natively do?

7743403bbee348b5b4f5b94fd88386fdMar 26, 2025
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Founder Team
Shawn_CXGenie

Shawn_CXGenie

Mar 28, 2025

A: Hello! Our bot can generate over 200 languages so it totally fit your needs!

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