Q: Can I integrate CXAssist to third party email applications?
I currently use Zoho Mail and all of my email alias addresses are configured here. Can I integrate CX assist with my email provider to fully utilize the capabilities.
Founder Team
Mark_CXAssist
Mar 28, 2025
A: Yes, you can. We support IMAP but you need to login first via either Google or Microsoft email
Q: Can you set your brand tone and profanity filter functionality?
Can you set your brand tone to include multiple tone options to select as a bundle and a profanity filter functionality to make sure the email follows strict guidelines and protocols as this email will be in direct communication with your end users.
Founder Team
Mark_CXAssist
Mar 28, 2025
A: Yes, you may train the AI to do that. There is a playground function inside the app where you can test the AI's response before enabling it.
Hello, I just bought one code to try this out and planning to get a couple more once I have it sorted out, but I have a quick question. One of the Use Cases on your website says that it can be used to nurture past clients encouraging them to set up an appointment & reengage with your services, but I don't see where or how to set that up. What I'm really looking for on the sales side is after a...
Founder Team
Mark_CXAssist
Mar 28, 2025
A: Hi, yes everything is triggered by inbound emails. You may need to trigger a first follow-up email then allow the app to respond and set them up for an appointment. We're working on such feature too. Thank you for the suggestion.
Q: How many email accounts?
Hi how many email accounts can I have in each plan?
Mark_CXAssist
Mar 28, 2025A: You can have max of 2. Either Google and IMAP or Microsoft and IMAP. Hope this helps
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Q: Can I integrate CXAssist to third party email applications?
I currently use Zoho Mail and all of my email alias addresses are configured here. Can I integrate CX assist with my email provider to fully utilize the capabilities.
Mark_CXAssist
Mar 28, 2025A: Yes, you can. We support IMAP but you need to login first via either Google or Microsoft email
Share CXAssist
Q: Can you set your brand tone and profanity filter functionality?
Can you set your brand tone to include multiple tone options to select as a bundle and a profanity filter functionality to make sure the email follows strict guidelines and protocols as this email will be in direct communication with your end users.
Mark_CXAssist
Mar 28, 2025A: Yes, you may train the AI to do that. There is a playground function inside the app where you can test the AI's response before enabling it.
Share CXAssist
Q: Can CXAssist Initiate follow-up Emails/Drafts
Hello, I just bought one code to try this out and planning to get a couple more once I have it sorted out, but I have a quick question. One of the Use Cases on your website says that it can be used to nurture past clients encouraging them to set up an appointment & reengage with your services, but I don't see where or how to set that up. What I'm really looking for on the sales side is after a...
Mark_CXAssist
Mar 28, 2025A: Hi, yes everything is triggered by inbound emails. You may need to trigger a first follow-up email then allow the app to respond and set them up for an appointment. We're working on such feature too. Thank you for the suggestion.
Share CXAssist
Q: Does this work with Outlook shared mailboxes?
Mark_CXAssist
Mar 28, 2025A: Yes, it should as long as its a Microsoft account
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