Verified purchaser
Absolute disaster – the desktop recorder is simply unusable
Unfortunately, my first experience with the Dadan Windows desktop recorder has been an absolute disaster.
My very first recording produced a local video file that could not be opened at all.
With the following recordings, the files could be opened, but the screen recording itself was unreliable:
- In VLC Media Player, the recording remained completely black.
- In other recordings, the captured screen simply remained static. For example, when I switched from the desktop to the browser, or from one browser tab to another, Dadan did not follow the change and continued showing the previous screen.
This makes the recorder fundamentally unusable. A screen-recording tool has to reliably capture what is actually happening on the screen. If I am showing something to a client and switching between websites, tabs or applications, I have to be able to trust that these changes are actually being recorded.
At the moment, I cannot trust Dadan even for the most basic screen recording.
One star only because zero or negative stars are not available.
Mayisha_Dadan
Sep 28, 2026Hi, we’re really sorry your first experience with the dadan desktop recorder was this frustrating. This definitely isn’t the experience we want you to have.
From what you’ve described, it sounds like you encountered this during your first time trying the desktop recorder. While it absolutely should have worked correctly from the start, we really wish you’d had a chance to reach out to our support team so we could investigate what happened and help get it resolved before you had to write off the recorder entirely.
Please reach out to us through support and share the affected recording or details with us. We’d genuinely like the opportunity to look into this and get the desktop recorder working properly for you.
Again, we’re sorry about the experience, and we hope you’ll give us a chance to make it right. 💜