Hey! First of all, we're really sorry about this.
We may have missed your message during our recent campaign, and that's on us.

If you're still facing issues with the Mac app, please reach out to us again. We'd really like the opportunity to investigate this properly and get it fixed for you. We definitely don't want you feeling like you've been left hanging. We just recently fixed some issues on Mac. You can update and check.

We'll keep an eye out for your message and work with you until we get this resolved.