Q: HI there, I would like to submit this as a question first to give the team an opportunity to fix the situation, before giving a review.
Earlier I read a statement from Juan that Tier 2 is linked to the PRO plan and NOT the startup plan (have a screenshot of this) but upon logging I noticed that despite paying extra for tier 2, it still only shows the startup plan.
Can the team pls assist and fix this?
As I got the tier 2 trusting Juan which says that tier 2 = Pro plan, which should come with Data Scientist feature (also have a screenshot) on the official website.
I dont think it’s fair for customers to told that tier 2 gives them access to the Pro plan but only be given Starter plan when logging in.
Pls share ur thoughts on this , thanks.

Juan_DeepTalk
May 14, 2024A: Hello Justnick, could you please send us an email to support@deep-talk.ai to fix the situation immediately? Thank you!! and sorry for the inconveniences
Best