Deep Talk
Transform text data into priceless customer insights and analytics
Just like secret family gossip about your magical house, you need to know what people are saying about your business when you’re not around. (“Wait, why can’t we talk about Bruno?”)
Conversations between users and your company can improve your customer experience, sales, support, and AI teams—but only if you know how to mine them.
You need an easy way to analyze text data in emails, surveys, and online chats, so you can gain important insights to help grow your business.
Introducing Deep Talk.
TL;DR
Overview
Deep Talk allows you to transform your company’s text like chats, surveys, and emails into valuable data, so you can improve customer success, sales, and AI bots.
Deep Talk’s artificial intelligence system analyzes customer conversations across different inputs to create better-tailored content, products, or systems.
Find out what your customers are talking about using the conversation analysis on everything from emails to helpdesk chats.
You’ll be able to track the most frequent topics with Sunburst Charts that show you root words and their most related terms, along with what percentage of users are saying them.
Explore customer’s conversations and view word map charts to analyze what your customers are actually saying.
Deep Talk lets you keep tabs on conversations over time and watch trends in your customers’ engagement with certain topics.
You can follow the most interesting topics for your company while also previewing text pieces containing the searched topic at a glance.
Plus, you’ll be able to bring in new customers through SEO by discovering common phrases, related terms, and frequent keywords that you can use in content like FAQs and blog posts.
Deep Talk makes it easy to view topic frequency and preview data samples with keywords to boost your SEO.
No topic is trending forever, which is why Deep Talk’s interface lets you follow a topic's evolution over time.
Use the Discovery tab to see how topics have ebbed and flowed over time, and find new search terms or keywords that demonstrate customer values.
You can also compare how conversations with customers are gradually changing by tracking trends based on seasons, product releases, or event occurrences.
See all your topic trends at a glance and even compare different topics to understand what’s most popular over time.
Is your data stored somewhere specific? No sweat—Deep Talk conveniently offers easy data import, too!
Upload a CSV file or integrate the platform with your existing tools, like Intercom, to get up to speed in no time.
You’ll be able to sort uploaded files by name, document type, creation date, or analysis status for easy tracking and management.
Analyze data with ease by uploading CSV files or integrating third-party products like Intercom.
No matter how hard you try, you can’t just appear everywhere people are talking about your business. ("You're probably wondering what I'm doing in your home.")
Luckily, Deep Talk gets you the scoop on customer sentiment without programming skills or expensive teams of data scientists.
Start listening to the topics customers really want you to focus on.
Get lifetime access to Deep Talk today!
Plans & features
Deal terms & conditions
- Lifetime access to Deep Talk
- All future Startup Plan updates
- No codes, no stacking — just choose the plan that’s right for you
- You must activate your license within 60 days of purchase
- Ability to upgrade or downgrade between 4 license tiers
- GDPR compliant
- Only for new Deep Talk users who do not have existing accounts
60 day money-back guarantee. Try it out for 2 months to make sure it's right for you!
Features included in all plans
- Pre-trained Deep Learning models as a service
- One Natural Language Processing platform for all your conversational data
- Upload data or integrate with a support service
- Integrates with Intercom and CSV files
- Analyze text, chats, emails, surveys, and social networks
- Discover topics in your customer's conversations (easy visualization with all messages clustered)
- Extract customer conversation topic hierarchies up to 3 levels and analyze your unstructured data
- Follow topic evolution
- Most frequent conversation clusters (rank the topics, time frame comparison, organize the topic members)
- Full encryption