I've been testing out DeepTalk - it's good, generally fast and easy to use. This is an excellent platform and the monthly renewing quotas are super generous. This is a really intriguing tool for copywriters and I am using it in tandem with GummySearch. If customer quotes, sentiment analysis, keyword frequency, relevancy and data visualization are your jam, I’d hop on this.

DeepTalk are very open to suggestions and their chat support is phenomenal, quick, friendly and helpful. They are working on video modules to help onboarding soon. On my first attempt, I needed (a lot of) chat support uploading a CSV file. Support was on it. Very impressed.

Overall, Deeptalk’s UI is streamlined. One area def needs improvement: there is currently no option to delete a project once created, but you can easily edit a project’s name and then upload a new training model/ csv data. Still, I like deleting unnecessary projects to keep my dashboard neat.

There are some quirks to uploading a CSV file - the platform includes demo files and dialogue boxes to guide you - super helpful. It's key to follow DeepTalk's CSV formatting instructions so you can upload and then map a compatible CSV into their system. This took me a few tries, but I got the hang of it quickly. Now I’m a pro lol.

If you are uploading simple TEXT data, such as product reviews, you only need 2 columns in your CSV file.

If you are uploading CONVERSATION data, such as chat text, you need to have your data in 4 very specific columns (Conversation ID, Timestamp, Content, and Person Type. For the 'person type' column, create both a 'customer' and 'agent' in your CSV. If no agent 'person type' exists in your data, create one (I just created a line item in my CSV and made myself an agent). Then DeepTalk's system can parse the data correctly. They also have native Intercom integration and more integrations are on their roadmap. Again, if you select the text data option above, you can skip all the customer/ agent weirdyness.

DeepTalk does exactly what it promises - and it’s fun to use. I’m really glad I found this one and I’m excited to see how it develops.