Based on a quick session; have found the service reliable and very easy to work with for CSV imports, certain areas require additional work and their fantastic support has already taken notes onboard from the list below which I hope most can be included or improved in the upcoming updates:

1. Clicking outside certain boxes by error loses the work, have to start again, please resolve this, perhaps warn before closing
2. Reports by email would be good to the email address of choice for each
3. Direct Infinity (StartInfinity) integration
4. Need to be able to get access different teams with different roles/permissions (view only, manage and etc.) accessing different Workspaces
5. More assurance on it being GDPR compliant
6. On hover effects/interactions from the data visualisation (perhaps use www.amcharts.com which is JavaScript Charts & Maps or something similar for graphs etc.)
7. Report to PDF or Interactive file such as PowerPoint
8. On Trends when clicked on the back arrow/delete, unable to get it back
9. Ability to use URL for live data feed (e.g. from Amazon reviews, Tweets, Facebook, Google Reviews and etc…)