Initially was drove me to this tool was the possibility to train data models on our Intercom chats and tickets to see topics, issues, and trends visualization.
While we have a good idea of what those are, the insights were pretty interesting and allowed me to build SOPs to list down the most recurring customer questions and issues.

Initially, I had a few issues training the model on our data, and Sergio, Juan, and the Deep Talk team helped me to improve the model in a prompt manner. I really appreciate all the conversation and help from them.

For me, Deep Talk can find a great use for multiple cases:

- Customer Support: see the most talked topics to tap into bottlenecks, recurring issues your customer may face and improve the support and the product.

- Content research: scrape social media posts and comments and analyze the most talked about topics and come up with fresh content ideas.

- Competitive intelligence and market research: what their customer say about them and the most recurring pain point or feature requests

- Opinion polls, journalism: dissect trends, opinions, and write about them.

At the moment it's still a beginning product, I hope more visualization and training models will be added to discover even more insights from the data.

Limits are pretty generous as most said here. Plenty of use cases and ideas to try with this!

All in all, I can recommend this product and the team behind have a great attitude and proactively answered all my question.

All the best for your launch, very happy to support you guys!