HasKQ: What is the expected Support response time?
I’m quite concerned about the support responsiveness. I emailed almost 24 hours ago regarding an issue, but I haven’t received any acknowledgement or confirmation that my request was received, let alone an actual response.
For a SaaS product, especially when an issue is preventing implementation, I would expect at least an acknowledgement within a reasonable timeframe.
Can the DeftForm team clarify what the typical response time is for emails sent to your support team, and whether waiting 24+ hours without even an acknowledgement is considered normal?
andreas_ivymayhem
Aug 29, 2026A: Hi there,
I can see how a 24-hour turnaround felt slow, and I understand the frustration.
We're a small team based in Germany, so replies can occasionally take a bit longer, especially across time zones.
One quick tip: using our ticket system usually gets you a faster response than email. I think I replied to your email earlier today, it was about webhooks, right?