It used to work for me but now it does not. Invoices are sent to the customer on the wrong date with a wrong due date. There are also times when an invoice and reminder are not sent to the customer or it goes directly to spam. Furthermore, overdue payment reminders are also not sent to the customer and recurring invoices could not be changed or discontinued. It's been affecting our business since it gives a bad impression to our customers. I have contacted support about this, but nothing has been done to fix it.
just not for us -- or any service-oriented biz that needs to track time by client/customer and possibly project and then invoice -- ala Freshbooks, QuickBooks, etc.
Been in IT a long time and seems to have a lot of options and features including help desk and tickets though I am not sure why they haven't extended that to track all the time related to a ticket and then allow you to specify it as billable or not.
Never got an answer from support but found a response in Appsumo listing Questions after we purchased.
Again, very impressive compared to other SME accounting software options we have worked with for clients in the past.
I thought this was a great deal and bought 6 for each of my companies, planning to switch from Xero to this. Even getting set up was a pain and I had a lot of difficulty connecting with my banks. I have not heard back from their support yet and the last time I asked it took a while to get a response (which didn't quite answer my question re bank connection).
Am now just waiting for support to respond before I cancel all the 6 purchases.
This software does not meet expectations. You have to download an app to automate depreciation for fixed assets which should have been built in from the start. You had better spend considerable time when you first get the software adding all the categories you ever expect to need as the software demands you assign assets to a named group, but won't automatically create the group if it doesn't exist. Often transactions become immutable after creation so you can't edit them to fix simple typos or rename them to make them more specific. The Stripe integration appears broken as does the WooCommerce integration. If you delete your account, quite a bit of information remains in the database making it hard to come back if you change your mind (ie phone and emails have to be changed). The company is in Singapore, which makes data processing disclaimers complicated.
I rarely review, but I wanted to share my disappointment after purchasing this deal based on other highly-rated reviews.
When the creator says Deskera is an all-in-one accounting, sales & HR software, it means that it is a stripped-down ERP. The entire platform is filled with ERP related features that maybe small businesses don't need and no option to hide it. Ignoring the extra features are fine, but some are required so now you are forced with additional tasks in your workflow.
Deskera contact management lacks the basic features of first name, last name, company name. They just have name and address. Then you can only have one email per contact, so when you dealing with multiple persons of the same company, you need to create multiple contacts of the same company name and address.
You can have up to 5 email reminders for your invoices, but you only have 2 templates, before due and after due date. Thus I can't have a different email template for urgent reminder when invoice due tomorrow, vs when invoice will be due in 2 weeks.
They have built-in NET30 and others for your invoice payment terms, and you can add your own terms, but you can't edit or delete theirs original NET30. They don't have custom payment term that due end of the month, or first of next month.
The worst limitation is the 1000 characters in product description. The UI don't even hint about the character limit and simply cropped out your pasted data. Don't bother to use custom fields here because it won't appear in the product list columns of your PDF invoices.
While they have many PDF templates, once you start customising it you are stuck with what the template can do. There is only one colour scheme you can change, and there is no way to resize the your logo. You can't change the wording Quotation into Quotes, or any other labels, so you stuck with Quotation No as label instead or your own label like Ref No. You can either show or hide a section only. The columns of your items cannot be resized to your liking. Quantity and unit are in separate columns, so instead of 5 boxes, it is 5 then next column boxes.
On the surface you will be excited with their many features, but once you start diving deep on each function, you are stuck with the limitations.
Founder Team
Kartik_Deskera
May 9, 2024
Hi,
Thank you for posting a review. Let me try to assist you on the various issues you have shared
Deskera Apps has one major feature of adding Custom Fields, hence any additional detail that you need to tag to your Contacts can simply be added as a custom field for Contact and you can also print it in Invoices or Orders (and also filter the Contacts by that field)
Verified purchaser
Not the best
It used to work for me but now it does not. Invoices are sent to the customer on the wrong date with a wrong due date. There are also times when an invoice and reminder are not sent to the customer or it goes directly to spam. Furthermore, overdue payment reminders are also not sent to the customer and recurring invoices could not be changed or discontinued. It's been affecting our business since it gives a bad impression to our customers. I have contacted support about this, but nothing has been done to fix it.
Share Deskera
Verified purchaser
Impressive amount of features -- but ...
just not for us -- or any service-oriented biz that needs to track time by client/customer and possibly project and then invoice -- ala Freshbooks, QuickBooks, etc.
Been in IT a long time and seems to have a lot of options and features including help desk and tickets though I am not sure why they haven't extended that to track all the time related to a ticket and then allow you to specify it as billable or not.
Never got an answer from support but found a response in Appsumo listing Questions after we purchased.
Again, very impressive compared to other SME accounting software options we have worked with for clients in the past.
We are requesting refund.
Share Deskera
Verified purchaser
Very difficult to use. Slow response.
I thought this was a great deal and bought 6 for each of my companies, planning to switch from Xero to this. Even getting set up was a pain and I had a lot of difficulty connecting with my banks. I have not heard back from their support yet and the last time I asked it took a while to get a response (which didn't quite answer my question re bank connection).
Am now just waiting for support to respond before I cancel all the 6 purchases.
Share Deskera
Verified purchaser
Very Aggrevating
This software does not meet expectations. You have to download an app to automate depreciation for fixed assets which should have been built in from the start. You had better spend considerable time when you first get the software adding all the categories you ever expect to need as the software demands you assign assets to a named group, but won't automatically create the group if it doesn't exist. Often transactions become immutable after creation so you can't edit them to fix simple typos or rename them to make them more specific. The Stripe integration appears broken as does the WooCommerce integration. If you delete your account, quite a bit of information remains in the database making it hard to come back if you change your mind (ie phone and emails have to be changed). The company is in Singapore, which makes data processing disclaimers complicated.
Share Deskera
Verified purchaser
Skip this, unless you looking for a simple ERP
I rarely review, but I wanted to share my disappointment after purchasing this deal based on other highly-rated reviews.
When the creator says Deskera is an all-in-one accounting, sales & HR software, it means that it is a stripped-down ERP. The entire platform is filled with ERP related features that maybe small businesses don't need and no option to hide it. Ignoring the extra features are fine, but some are required so now you are forced with additional tasks in your workflow.
Deskera contact management lacks the basic features of first name, last name, company name. They just have name and address. Then you can only have one email per contact, so when you dealing with multiple persons of the same company, you need to create multiple contacts of the same company name and address.
You can have up to 5 email reminders for your invoices, but you only have 2 templates, before due and after due date. Thus I can't have a different email template for urgent reminder when invoice due tomorrow, vs when invoice will be due in 2 weeks.
They have built-in NET30 and others for your invoice payment terms, and you can add your own terms, but you can't edit or delete theirs original NET30. They don't have custom payment term that due end of the month, or first of next month.
The worst limitation is the 1000 characters in product description. The UI don't even hint about the character limit and simply cropped out your pasted data. Don't bother to use custom fields here because it won't appear in the product list columns of your PDF invoices.
While they have many PDF templates, once you start customising it you are stuck with what the template can do. There is only one colour scheme you can change, and there is no way to resize the your logo. You can't change the wording Quotation into Quotes, or any other labels, so you stuck with Quotation No as label instead or your own label like Ref No. You can either show or hide a section only. The columns of your items cannot be resized to your liking. Quantity and unit are in separate columns, so instead of 5 boxes, it is 5 then next column boxes.
On the surface you will be excited with their many features, but once you start diving deep on each function, you are stuck with the limitations.
Kartik_Deskera
May 9, 2024Hi,
Thank you for posting a review. Let me try to assist you on the various issues you have shared
Deskera Apps has one major feature of adding Custom Fields, hence any additional detail that you need to tag to your Contacts can simply be added as a custom field for Contact and you can also print it in Invoices or Orders (and also filter the Contacts by that field)
The invoice reminders as you...
Share Deskera