With a set amount of users, are we able to transfer a user to another when that user leaves my ecosystem? Or do we need to buy more "seats"? For example, with working with temporary staff, like college interns?
A: Yes, Desklog allows you to reassign a user seat. If one of your team members (such as a temporary staff or intern) leaves your ecosystem, you can delete or deactivate their account and then add a new user under the same seat without needing to purchase additional licenses.
This way, you can manage your fixed set of seats efficiently for both permanent employees and temporary staff.
Only if you want to increase the total number of active users beyond your current subscription will you need to purchase additional seats.
If we purchase Plan 3, could you confirm whether it would be possible to upgrade us to the Enterprise plan free of charge? We specifically require access to the leave management feature, which is essential for our operations.
Thank you in advance for your support, and I look forward to your confirmation.
This product looks great! I’m curious if Desklog supports the ability to connect a payment processor (PayPal/Stripe) so clients can pay their invoices directly? If not, is it on the roadmap? I’m looking to ditch Harvest but the ability to collect payment is a must have. Thanks for your time!
A: Thank you for reaching out and for your kind words about Desklog. We're glad to hear you like what you see!
At present, Desklog’s billing and invoice feature does not support direct payment integrations like PayPal or Stripe. You can include your bank/payment details manually on invoices for clients to complete payments externally.
That said, we truly appreciate your suggestion. The ability to collect payments directly is a valuable feature, and we’ve added it to our internal roadmap discussions.
If you'd like to officially submit this request and track its progress, feel free to add it to our public roadmap wishlist here: https://desklog.productlift.dev/
HI, before I buy Plan 3, I bought Plan 1 first. What I noticed is that the activity tracking of the apps is not included in the plan. I would have to buy an Enterprise plan separately for this. Can I add this somehow? The tracking of the apps would be important for analysing productivity.
oh, it doesn't track the activity within the app? that means someone can hang in word for a few hours and I don't have any insight into what they actually did - other than ... Word: 3hrs ????
With the free upgrade to Desklog's Enterprise Plan, you'll gain access to detailed insights, including the Apps and URLs your team members are actively using throughout their workday.
To activate this free upgrade, simply reach out to us via support ticket — we’ll be happy to assist you right away.
I want to buy Plan 2. Will I have to contact support to have this activity tracking feature activated. Without it this software has no sense- people can log in and go for a beer.
Does this integrate with Asana? We have dozens of small tasks that get done daily that need to be tracked and it would defeat the purpose of time tracking to have to enter each one manually.
A: At the moment, Desklog does not support direct integration with Asana. However, we currently offer integrations with Jira and ClickUp, which are widely used for task and project management alongside time tracking.
We understand the importance of automating task tracking, especially when dealing with numerous small tasks, and we’ll certainly consider Asana integration for future updates.
We completely understand the importance of Asana integration, especially with its popularity among AppSumo users. While Desklog currently integrates with Jira, we will definitely look into adding Asana integration in the near future based on growing demand.
Q: Are basic users transferable?
With a set amount of users, are we able to transfer a user to another when that user leaves my ecosystem? Or do we need to buy more "seats"? For example, with working with temporary staff, like college interns?
Desklog
Aug 23, 2025A: Yes, Desklog allows you to reassign a user seat. If one of your team members (such as a temporary staff or intern) leaves your ecosystem, you can delete or deactivate their account and then add a new user under the same seat without needing to purchase additional licenses.
This way, you can manage your fixed set of seats efficiently for both permanent employees and temporary staff.
Only if you want to increase the total number of active users beyond your current subscription will you need to purchase additional seats.
I hope this clarifies!
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Q: Request for Enterprise Upgrade with Plan 3
Dear Support Team,
If we purchase Plan 3, could you confirm whether it would be possible to upgrade us to the Enterprise plan free of charge? We specifically require access to the leave management feature, which is essential for our operations.
Thank you in advance for your support, and I look forward to your confirmation.
Desklog
Aug 18, 2025A: You can contact support@desklog.io or submit a ticket requesting leave management feature. Our team will assist you with the feature upgrade.
Share Desklog
Q: Payment integration with invoices
This product looks great! I’m curious if Desklog supports the ability to connect a payment processor (PayPal/Stripe) so clients can pay their invoices directly? If not, is it on the roadmap? I’m looking to ditch Harvest but the ability to collect payment is a must have. Thanks for your time!
Desklog
Jul 12, 2025A: Thank you for reaching out and for your kind words about Desklog. We're glad to hear you like what you see!
At present, Desklog’s billing and invoice feature does not support direct payment integrations like PayPal or Stripe. You can include your bank/payment details manually on invoices for clients to complete payments externally.
That said, we truly appreciate your suggestion. The ability to collect payments directly is a valuable feature, and we’ve added it to our internal roadmap discussions.
If you'd like to officially submit this request and track its progress, feel free to add it to our public roadmap wishlist here: https://desklog.productlift.dev/
We’ll keep you posted on any updates!
Share Desklog
Q: How to book activity tracking
HI, before I buy Plan 3, I bought Plan 1 first. What I noticed is that the activity tracking of the apps is not included in the plan. I would have to buy an Enterprise plan separately for this. Can I add this somehow? The tracking of the apps would be important for analysing productivity.
Desklog
Jul 4, 2025A: You can contact support@desklog.io or submit a ticket requesting this feature. Our team will assist you with the upgrade.
Share Desklog
oh, it doesn't track the activity within the app? that means someone can hang in word for a few hours and I don't have any insight into what they actually did - other than ... Word: 3hrs ????
With the free upgrade to Desklog's Enterprise Plan, you'll gain access to detailed insights, including the Apps and URLs your team members are actively using throughout their workday.
To activate this free upgrade, simply reach out to us via support ticket — we’ll be happy to assist you right away.
I want to buy Plan 2. Will I have to contact support to have this activity tracking feature activated. Without it this software has no sense- people can log in and go for a beer.
Sure, we will consider a free upgrade
Q: Asana integration?
Does this integrate with Asana? We have dozens of small tasks that get done daily that need to be tracked and it would defeat the purpose of time tracking to have to enter each one manually.
Desklog
Jun 18, 2025A: At the moment, Desklog does not support direct integration with Asana. However, we currently offer integrations with Jira and ClickUp, which are widely used for task and project management alongside time tracking.
We understand the importance of automating task tracking, especially when dealing with numerous small tasks, and we’ll certainly consider Asana integration for future updates.
Share Desklog
We use Asana as well. We would really need this to integrate with Asana. More people on App Sumo use Asana than Jira.
We completely understand the importance of Asana integration, especially with its popularity among AppSumo users. While Desklog currently integrates with Jira, we will definitely look into adding Asana integration in the near future based on growing demand.