HI, before I buy Plan 3, I bought Plan 1 first. What I noticed is that the activity tracking of the apps is not included in the plan. I would have to buy an Enterprise plan separately for this. Can I add this somehow? The tracking of the apps would be important for analysing productivity.
Does this integrate with Asana? We have dozens of small tasks that get done daily that need to be tracked and it would defeat the purpose of time tracking to have to enter each one manually.
A: At the moment, Desklog does not support direct integration with Asana. However, we currently offer integrations with Jira and ClickUp, which are widely used for task and project management alongside time tracking.
We understand the importance of automating task tracking, especially when dealing with numerous small tasks, and we’ll certainly consider Asana integration for future updates.
We completely understand the importance of Asana integration, especially with its popularity among AppSumo users. While Desklog currently integrates with Jira, we will definitely look into adding Asana integration in the near future based on growing demand.
Q: Screen captures
We have a colleague whose screen captures are not being reflected despite the timer still running and showing “At Work.” It also shows “Idle Screen” instead of Online. The rest have their timesheets “At Work” and have corresponding screenshots. Can this be explained? How can we fix this or is this indicative f Idle time? If so, why is it showing “At Work”?
A: Please note that Desklog captures screenshots only when the user is actively working at their system - that is, when there is consistent mouse or keyboard activity. This active duration is recorded as Focus Time and is represented in green on the timeline.
However, the “At Work” status or Time at Work includes both Focus Time and Idle Time. So even if the timer shows “At Work,” it may also include periods where the user is inactive.
In your colleague’s case, the screenshots are showing “Idle Screen” because the user may be away from the system or not interacting with it. During such idle periods:
1. No active movement = No screenshots captured as active.
We are interested in purchasing the DeskLog application for our organization. We noticed that your current pricing plans support up to 25 employees, but we have a team of 50 employees who need access.
Could you please let us know if it’s possible to extend the plan or customize a package to support 50 users? We’d like to proceed with a suitable option for our team size.
A: Thank you for considering Desklog for your organization!
We’d be glad to support your team of 50 users. Since the AppSumo lifetime plan covers up to 25 users, larger teams like yours can benefit from our custom plans. Please feel free to contact us at support@desklog.io, and our team will assist you with the most suitable plan for your needs.
A: With the AppSumo deal, you can redeem a maximum of 3 codes, which allows you to manage up to 25 users. Unfortunately, it’s not possible to go beyond this limit through the AppSumo offer.
If your team size continues to grow, we’d be happy to assist you with one of our standard Desklog plans, which offer more flexibility in terms of user count and features.
Q: How to book activity tracking
HI, before I buy Plan 3, I bought Plan 1 first. What I noticed is that the activity tracking of the apps is not included in the plan. I would have to buy an Enterprise plan separately for this. Can I add this somehow? The tracking of the apps would be important for analysing productivity.
Desklog
Jul 4, 2025A: You can contact support@desklog.io or submit a ticket requesting this feature. Our team will assist you with the upgrade.
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Q: Asana integration?
Does this integrate with Asana? We have dozens of small tasks that get done daily that need to be tracked and it would defeat the purpose of time tracking to have to enter each one manually.
Desklog
Jun 18, 2025A: At the moment, Desklog does not support direct integration with Asana. However, we currently offer integrations with Jira and ClickUp, which are widely used for task and project management alongside time tracking.
We understand the importance of automating task tracking, especially when dealing with numerous small tasks, and we’ll certainly consider Asana integration for future updates.
Share Desklog
We use Asana as well. We would really need this to integrate with Asana. More people on App Sumo use Asana than Jira.
We completely understand the importance of Asana integration, especially with its popularity among AppSumo users. While Desklog currently integrates with Jira, we will definitely look into adding Asana integration in the near future based on growing demand.
Q: Screen captures
We have a colleague whose screen captures are not being reflected despite the timer still running and showing “At Work.” It also shows “Idle Screen” instead of Online. The rest have their timesheets “At Work” and have corresponding screenshots. Can this be explained? How can we fix this or is this indicative f Idle time? If so, why is it showing “At Work”?
Desklog
Jun 10, 2025A: Please note that Desklog captures screenshots only when the user is actively working at their system - that is, when there is consistent mouse or keyboard activity. This active duration is recorded as Focus Time and is represented in green on the timeline.
However, the “At Work” status or Time at Work includes both Focus Time and Idle Time. So even if the timer shows “At Work,” it may also include periods where the user is inactive.
In your colleague’s case, the screenshots are showing “Idle Screen” because the user may be away from the system or not interacting with it. During such idle periods:
1. No active movement = No screenshots captured as active.
2. Timeline shows yellow segments indicating Idle Time.
3. Thumbnail previews in screenshots are marked as Idle.
Desklog is accurately reporting that the user is still logged in and tracked, but not actively engaging with the system.
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Q: Request for Custom Plan – 50 Employees
We are interested in purchasing the DeskLog application for our organization. We noticed that your current pricing plans support up to 25 employees, but we have a team of 50 employees who need access.
Could you please let us know if it’s possible to extend the plan or customize a package to support 50 users? We’d like to proceed with a suitable option for our team size.
Desklog
May 27, 2025A: Thank you for considering Desklog for your organization!
We’d be glad to support your team of 50 users. Since the AppSumo lifetime plan covers up to 25 users, larger teams like yours can benefit from our custom plans. Please feel free to contact us at support@desklog.io, and our team will assist you with the most suitable plan for your needs.
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I already did sent an email but i didn't get a response back
Thank you for letting us know. It’s possible it may have ended up in the spam folder or didn't reach us for some reason.
Would you mind sharing the email ID you used to send it? We’ll double-check and ensure we don’t miss anything from your side.
Q: Additional users more than 25
Hi
I want to know if i can get more users by the time now we have 20 employees and we gradually increasing time to time
for example instead of 3 codes on app sumo to get 4 codes?
Desklog
May 24, 2025A: With the AppSumo deal, you can redeem a maximum of 3 codes, which allows you to manage up to 25 users. Unfortunately, it’s not possible to go beyond this limit through the AppSumo offer.
If your team size continues to grow, we’d be happy to assist you with one of our standard Desklog plans, which offer more flexibility in terms of user count and features.
Share Desklog