With a set amount of users, are we able to transfer a user to another when that user leaves my ecosystem? Or do we need to buy more "seats"? For example, with working with temporary staff, like college interns?
A: Yes, Desklog allows you to reassign a user seat. If one of your team members (such as a temporary staff or intern) leaves your ecosystem, you can delete or deactivate their account and then add a new user under the same seat without needing to purchase additional licenses.
This way, you can manage your fixed set of seats efficiently for both permanent employees and temporary staff.
If we purchase Plan 3, could you confirm whether it would be possible to upgrade us to the Enterprise plan free of charge? We specifically require access to the leave management feature, which is essential for our operations.
Thank you in advance for your support, and I look forward to your confirmation.
This product looks great! I’m curious if Desklog supports the ability to connect a payment processor (PayPal/Stripe) so clients can pay their invoices directly? If not, is it on the roadmap? I’m looking to ditch Harvest but the ability to collect payment is a must have. Thanks for your time!
A: Thank you for reaching out and for your kind words about Desklog. We're glad to hear you like what you see!
At present, Desklog’s billing and invoice feature does not support direct payment integrations like PayPal or Stripe. You can include your bank/payment details manually on invoices for clients to complete payments externally.
That said, we truly appreciate your suggestion. The ability...
HI, before I buy Plan 3, I bought Plan 1 first. What I noticed is that the activity tracking of the apps is not included in the plan. I would have to buy an Enterprise plan separately for this. Can I add this somehow? The tracking of the apps would be important for analysing productivity.
oh, it doesn't track the activity within the app? that means someone can hang in word for a few hours and I don't have any insight into what they actually did - other than ... Word: 3hrs ????
With the free upgrade to Desklog's Enterprise Plan, you'll gain access to detailed insights, including the Apps and URLs your team members are actively using throughout their workday.
To activate this free upgrade, simply reach out to us via support ticket — we’ll be happy to assist you right away.
I want to buy Plan 2. Will I have to contact support to have this activity tracking feature activated. Without it this software has no sense- people can log in and go for a beer.
Q: SCREEN SHORT ALSO INCLUDED IN FIRST PLAN
Hello Team , I just buy first plan, i want to know in this plan screen short is also included ?
Desklog
Sep 1, 2025A: Yes, the Desklog screenshot feature is included in all plans available with your AppSumo purchase.
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Q: Are basic users transferable?
With a set amount of users, are we able to transfer a user to another when that user leaves my ecosystem? Or do we need to buy more "seats"? For example, with working with temporary staff, like college interns?
Desklog
Aug 23, 2025A: Yes, Desklog allows you to reassign a user seat. If one of your team members (such as a temporary staff or intern) leaves your ecosystem, you can delete or deactivate their account and then add a new user under the same seat without needing to purchase additional licenses.
This way, you can manage your fixed set of seats efficiently for both permanent employees and temporary staff.
Only if...
Share Desklog
Q: Request for Enterprise Upgrade with Plan 3
Dear Support Team,
If we purchase Plan 3, could you confirm whether it would be possible to upgrade us to the Enterprise plan free of charge? We specifically require access to the leave management feature, which is essential for our operations.
Thank you in advance for your support, and I look forward to your confirmation.
Desklog
Aug 18, 2025A: You can contact support@desklog.io or submit a ticket requesting leave management feature. Our team will assist you with the feature upgrade.
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Q: Payment integration with invoices
This product looks great! I’m curious if Desklog supports the ability to connect a payment processor (PayPal/Stripe) so clients can pay their invoices directly? If not, is it on the roadmap? I’m looking to ditch Harvest but the ability to collect payment is a must have. Thanks for your time!
Desklog
Jul 12, 2025A: Thank you for reaching out and for your kind words about Desklog. We're glad to hear you like what you see!
At present, Desklog’s billing and invoice feature does not support direct payment integrations like PayPal or Stripe. You can include your bank/payment details manually on invoices for clients to complete payments externally.
That said, we truly appreciate your suggestion. The ability...
Share Desklog
Q: How to book activity tracking
HI, before I buy Plan 3, I bought Plan 1 first. What I noticed is that the activity tracking of the apps is not included in the plan. I would have to buy an Enterprise plan separately for this. Can I add this somehow? The tracking of the apps would be important for analysing productivity.
Desklog
Jul 4, 2025A: You can contact support@desklog.io or submit a ticket requesting this feature. Our team will assist you with the upgrade.
Share Desklog
oh, it doesn't track the activity within the app? that means someone can hang in word for a few hours and I don't have any insight into what they actually did - other than ... Word: 3hrs ????
With the free upgrade to Desklog's Enterprise Plan, you'll gain access to detailed insights, including the Apps and URLs your team members are actively using throughout their workday.
To activate this free upgrade, simply reach out to us via support ticket — we’ll be happy to assist you right away.
I want to buy Plan 2. Will I have to contact support to have this activity tracking feature activated. Without it this software has no sense- people can log in and go for a beer.
Sure, we will consider a free upgrade