Kevin.ClarkQ: AI Model Training
Do you use customer-uploaded data to train your AI models or develop your bots? I understand we're training our own agents and bots; my question is whether you're also using this data for your own purposes.
Dung_Diaflow
Mar 12, 2025A: Hi Kevin.Clark,
Thank you for your question. It’s an important one!
Based on the information we’ve shared previously, we can assure you that customer-uploaded data is not used to train our AI models or develop our bots. Our focus is on data privacy and security. When you use Diaflow, your data is processed by our hosted LLMs in our secure cloud environment, hosted on AWS and MS Azure in the US.
Our commitment to GDPR and CCPA compliance further ensures that your data is handled responsibly.
Best,
Diaflow Team