syed_3Q: Billing & Usage Clarifications
Hello! How much is it per minute if I connect my own 11Labs and Twilio API keys? Does $0.15/min rate still apply, or is there a different price if I add my own keys?
Is the stated $0.15/min fixed rate or does it vary based on LLM used, voice model chosen, prompt length, etc
When operating in agency mode and enabling client payments via Stripe or PayPal, are there additional transaction or platform fees beyond Stripe/PayPal's standard fees?
If a client uses say over 1k minutes per month, does $0.15/minute paid include lifetime storage of all call recordings, or is there an extra charge for it?
On phone numbers: what’s the cost per additional number, does $0.15/min rate include incoming/outgoing calls made with purchased number? Can I create client sub-accounts & buy numbers with clients business details, like on Twilio sub-account? Thx
Avi_Dialora
Aug 29, 2025A: Hi Syed,
Great questions — let me break everything down clearly:
🔢 1. Per-Minute Rate With Your Own API Keys
Yes, if you bring your own ElevenLabs and Twilio keys, you only pay for OpenAI (or your own LLM if integrated), and you avoid the $0.15/min bundled cost.
So your actual cost per minute would be exactly what your vendors charge you, which could be as low as:
• ElevenLabs: ~$0.12 - $0.25/min (depending on voice, language etc)
• Twilio: ~$0.01–$0.1/min (inbound/outbound depending on counry)
✅ You control the cost entirely when using your own stack. But it'll be significantly more expensive.
⚙️ 2. Is $0.15/min Fixed or Variable?
The $0.15/minute rate is fixed when using Dialora’s infrastructure, and includes:
• Inbound/outbound call charges
• STT , LLM (GPT-4-turbo), and TTS
• Agent routing, call handling, logs, and transcripts
• No extra charges for long prompts or advanced voice models — all inclusive
We’ve optimized this to keep it simple and profitable for agencies.
3. Stripe/PayPal Agency Mode Fees
If you enable Stripe or PayPal for your clients inside agency mode:
• We charge $0 platform fees (we do not take a cut)
• You only pay Stripe/PayPal’s standard transaction fees
• You can charge clients however you want, create custom plans, and set usage caps — completely under your control
🎙️ 4. Call Recordings: Are They Included at $0.15/min?
Currently:
• All call recordings are stored for free for AppSumo users
• This includes up to 1,000 recordings/month
• Long-term compliance storage (archival beyond 90 days) will soon be a paid add-on ($29.97/month) — but not required
So yes, your $0.15/min covers call handling and basic call recording storage.
5. Additional Phone Numbers
• Each additional number = $11/month
• You can assign these numbers to client subaccounts, just like Twilio
• Yes, you can register with their business details during purchase (KYC info as required by carrier)
• $0.15/min rate includes usage of those numbers for both inbound and outbound calls
We also offer white-glove onboarding and setup for Tier 4 agency users.