BigmanQ: Dialora Agency Reseller Costs & Workflow
Is the following an accurate understanding of the costs, expenses and basic workflow for agency resellers?
* Cost per minute: The standard all-inclusive rate is $0.15/minute, covering AI, telephony, transcription, and infrastructure.
* Monthly phone number cost: Beyond the one included number, additional numbers are ~$11/month when provisioned through Dialora (slightly less if ported).
As a reseller, the process would be:
* We create plans with included minutes, phone call and overage costs that we’re happy with.
* Billing is handled via Stripe integration or manually.
* We activate client accounts and allocate credits manually for overage usage.
* Client buys credits via their subaccount, but we actually will need to manually add the credits to each sub account. Can this be an automated feature?
Is this a correct?
Avi_Dialora
Nov 12, 2025A: You’ve got it mostly rightm let me clarify and fine-tune a few key points so it’s 100% accurate:
1. Cost per minute:
The standard all-inclusive AppSumo add-on rate is currently $20 for 1,000 credits (1 minute = 10 credits), which covers AI voice, carrier, transcription, and LLM costs, which is expected to go down depending on which Tier you're on to $0.10 by the end of this week.
2. Phone number cost:
Correct, the base includes one number.
Additional numbers are $11/month when purchased inside Dialora, or free if you port from your own Telnyx/Twilio account via BYOK.
3. Agency reseller workflow:
✅ You create client plans (included minutes, overages, support tiers, etc.)
✅ You can bill via Stripe (white-labeled) or manually.
✅ You allocate credits to each subaccount for monthly use or overages.
✅ You can create your own branded pricing, bundles, and automations.
4. Credit automation:
Currently, you are able to connect Stripe payments or your CRM so that once a client pays, credits are auto-added to their subaccount.
So overall, your understanding is correct, you’ve captured the model well. Dialora is built to let agencies own the client, the pricing, and the profit margins, while we handle the AI + telephony infrastructure.
If you want, we can walk you through the reseller setup on a 1:1 onboarding call:
👉 https://cal.com/dialora/30min
Verified purchaser
Thanks Avi. That was super helpful! Have you all considered doing a webinar? It would be great to pick your brain real time... :) I'm sure the community would love it.
Yes absolutely! What would be a good time for you for a webinar?