A: Excellent question and I completely understand where you’re coming from. Let’s clarify how this actually works because it’s not restrictive at all once you see the logic behind it.

Each subaccount in Dialora has its own credit allocation limit purely for tracking and usage control. This helps agencies:
Prevent runaway overages from any one client
Track usage and billing per client with transparency
Keep operations cleaner when scaling across many accounts

However, all credits still draw from your main agency pool. You’re not losing credits when you allocate them. You’re simply defining a maximum allotment per subaccount, and any unused credits remain available in your main balance. These are not hard credits. If the subaccount doesn't use 400 credits then you get them back into your main pool.

You can adjust these allocations anytime, move credits between clients, or top up your main pool with discounted add-ons

So think of it like this:

Your agency owns the tank, each subaccount just has a valve controlling how much flow it gets.

This model actually gives you more control and profit flexibility, not less.

If you’d like, we can walk you through optimizing your setup on a quick call:
👉 https://cal.com/dialora/30min