A: Hi Sumoling_007 — first of all, I’m sorry for the delay in replying. We’ve been rolling out multiple updates and didn’t want to give you a half-answer.

Let me address each of your points clearly:

1) Why do phone numbers and minutes appear more expensive than GHL?

This is a very common comparison, and it comes down to what’s actually included in the per-minute cost.

With Dialora, the minute cost is all-inclusive:
• Telecom carrier (Telnyx/Twilio layer)
• AI voice (ElevenLabs-level quality)
• LLM processing (GPT-class models)
• Transcription
• Call recording
• Infrastructure

In GHL, you typically pay:
• Twilio separately
• AI usage separately (if using external AI)
• Automation usage
• Plus the platform subscription itself

So while the raw telecom rate might look cheaper in isolation, once you factor in AI voice + LLM + transcription + automation, Dialora is often simpler and competitively priced — and in many agency cases, cheaper overall.

Also — our overage is tier-based now:
• Tier 1: $0.15/min
• Tier 2: $0.14
• Tier 3: $0.12
• Tier 4: $0.11
• Tier 5: $0.10

So higher tiers are significantly more cost-efficient.

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2) Editing the website widget (AI disclosure)

Yes — the widget messaging is customizable.

You can:
• Modify the welcome message
• Adjust how the assistant introduces itself
• Control tone and positioning

Regarding disclosure:
We recommend transparency, but you can structure it so the AI introduces itself naturally during the call instead of the widget headline stating it upfront.

We’re also improving widget customization so agencies have even more control over wording and positioning.

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3) Multilingual agents + switching languages mid-call

Yes — this is already supported.

Dialora supports 50+ languages, and agents can:
• Speak in multiple languages
• Detect language switches
• Continue the conversation in the new language mid-call

For example:
Caller starts in English → switches to Spanish → agent continues seamlessly.

We’re continuing to improve automatic language detection accuracy as well.

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4) Zoho CRM integration

Yes — Zoho can be integrated via:
• Webhooks
• Zapier
• Make
• API connections

We’re expanding native CRM integrations progressively. HubSpot, Pipedrive, GHL are commonly used, but Zoho workflows are fully achievable through automation connectors today.

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In short:

Dialora already supports the features you mentioned — and it’s purpose-built for AI voice automation, not just telecom routing with light AI layered on top.

If you’d like, tell me your exact use case (inbound, outbound, agency, multilingual market, etc.), and I can give you the cleanest setup recommendation.