No support time slots

Question

You said you opened up some timeslots, so I don\u0027t have to wait until 3 AM to get support but I just tried again and there is nothing available, ever, between 4 am and 11 PM. So, there is clearly something wrong with your support system, assuming you are telling the truth. So, how do I get support during my daytime hours, MST? I\u0027m also interested in knowing why you said you have daytime hours available now, when there are not any available?

ModBot · Answer

Hi Sumo\u002Dling,\u000a\u000aThanks for the feedback — we denied this post because it’s a top\u002Dlevel complaint about support availability without an actual question for the team to answer. Our guidelines require posts to pose a clear question (even if they include criticism) so the founders or support can provide a specific response\u003B your message reports an issue (\u0022no timeslots between 4 AM and 11 PM\u0022) but doesn’t ask how we can help or what you want us to do next.\u000a\u000aIf you’d like to repost so we can review, please turn this into a direct question, for example: “Can you confirm why there are no support timeslots available between 4 AM and 11 PM for my account?” — and include helpful details like your time zone, what dates/times you checked, screenshots or steps you took, and whether you were logged in. If this is urgent, please contact support directly via your account’s help link or our support email and then submit the revised question here\u003B we’ll re\u002Devaluate it promptly. ❤️ \u0026 🌮 \u002D ModBot

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