Dialora Reviews

As a serious AppSumo power user with Thoughtly.com Tier 5 and Insighto.com Tier 4 in my stack, I don't give out five tacos lightly—I've seen the good, the bad, and the abandoned.

But let me tell you, Dialora.ai is in a league of its own. It not only competes with my established tools, it frankly blows them out of the water. While Thoughtly was a great start and Insighto is a solid tool, Dialora's platform architecture feels more robust, future-proof, and designed for genuine agency-level scalability.

The Experience: Intuitive, Powerful, and Highly Customizable
The difference is immediate. The UI is incredibly intuitive and crystal clear. Setting up agents and call flows on Dialora is remarkably easy, especially compared to the more clunky and often confusing setup process on other platforms I’ve used. But the real game-changer? The customization features. The level of granular control you get over the voice agent's logic, tone, and integrations is what turns a good AI agent into an indispensable one.

Addressing the Noise: Don't Listen to the Negative Reviews!
I've seen some reviews complaining about support and credit quotas, and I couldn't disagree more.

✅ Support is Great: My personal experience with the Dialora team has been excellent. They are responsive, helpful, and clearly dedicated to building a best-in-class product. The idea of "bad support" is simply not what I've encountered.

✅ Credit Quota Clarity: Let’s be real, this is an AI voice platform. The negative reviews about "hidden costs" are from people who haven't done their homework on the fundamental operational costs of this technology. This is not a low-overhead SaaS product. You are paying for:

◾Carrier Costs (The actual phone line)

◾ElevenLabs/TTS (The natural-sounding AI voice)

◾LLM Processing (The brains that handle the conversation)

◾Transcription and Storage

Dialora is transparent in offering an all-inclusive per-minute rate after your initial generous lifetime credits are used. If you think $0.08/minute covers all that in a hosted, agency-ready platform, you simply don't understand the costs of the AI voice world. You must understand all the costs involved in the operativity of this kind of software before investing on it. Dialora's approach is actually far clearer than competitors who list a cheap telephony rate only to hide the high LLM/TTS costs in fine print.

✳️Bottom Line: This is a true winner and a must-buy for any agency or power user looking to automate their voice operations. Stop testing and start scaling! Grab Tier 4 or 5 and don't look back.

What I expected: A wholesale-style price via a credit system that would reduce costs on calls.
What I experienced: The actual rate charged was $0.20 per minute, which is significantly higher than the typical $0.08 per minute I’ve seen elsewhere.
The issue: The pricing was advertised as “credit”-based, but there was little to no clear, accessible breakdown of how credits translate to per-minute costs. I felt the true cost was hidden
Documentation: I asked for an clear credit-to-price breakdown, but the responses were slow and didn’t provide a transparent answer.
Impact: My monthly costs would be higher than expected, and I had to spend extra time chasing a straightforward explanation.
Recommendation: If you’re choosing a provider, ask for a transparent per-minute rate and a clear, public explanation of how credits work, including expiration and any non-use fees. I’d recommend other options until they improve pricing clarity and transparency.

Dialora is a good alternative to thoughtly for those who missed it. It has less features and credits but that's because they been in business longer and have funding.

Simple basic UI/UX (could be better). It works. Has a decent amount of voices. would like to see more from cartesia or play ai, etc.

I got this because now they added recurring monthly credits, even though it's very small.

My other main reason I got this is because they have agency account set up. I'm an agency so this is quite important for me. The chat feature is a nice feature.

I'd like to see other LLM's added like Claude, Grok etc.

I would like to see voice cloning added. I'd like to ability for my clients to add their voice.

Would like to see the ability to purchase call credits a la carte.

I would like to see a feature where you can add variables to be referenced to like website, number, location, name etc. kind of like thoughtly.

Workflow builder is clunky. Need to do better on this and make it more smooth. Need more templates.

overall, decent tool but still long ways a head. I'm sure by end of the year there's going to be more updates.

Avi, we need more flexibility and functionality, especially for agencies.

I had to change my tacos because the way they set up agency plan is horrible. I have to have them manually set up my agency account. Also I have to create and set up stripe for processing payment. Not everyone uses stripe. So agency is basically useless right now.

I think you guys should've developed the tool first before going live on appsumo. Seems like it's only being built as we speak.

another thing, credits take way more than what was stated. I'm going to keep it for now. Still deciding if I should keep it or not.

I purchased the License Tier 2 deal, and while AppSumo shows it as activated, it has never appeared in my Dialora profile. I opened a support ticket with the company over 4 weeks ago, yet after repeated follow-ups, they have still not resolved the issue.

Even worse, instead of honoring the lifetime license, the company has attempted to charge my card multiple times for a monthly subscription fee. To date, no one has contacted me back despite weeks of waiting.

At this point, the lack of response, failure to deliver the promised license, and repeated billing attempts feel highly suspicious — bordering on scam behavior.

🚨 I strongly urge potential buyers to exercise caution before purchasing.

I’ve only recently started using Dialora.ai, yet it’s already obvious that this platform is not just exceptionally well designed and powerful, but probably one of the best AI Voice Agents platforms I have used so far.

Key Strengths:
- Intuitive Interface: The dashboard is clean and easy to navigate, so setting up AI voice agents, call flows, and campaigns feels straightforward even for newcomers.
- High-Quality Voices: Voices are powered by ElevenLabs, which provides some of the most natural AI speech available today. On a technical note: non-English voices occasionally have minor hiccups (pronunciation, intonation, short pauses) — but this is not a shortcoming of the software itself; rather, just one of the inherent challenges in synthetic voice systems. Dialora’s voice library is already very strong, and I expect further improvements over time.
- Call Sentiment Analysis: Instantly shows whether a campaign needs optimization — whether in messaging, audience, or timing. This is a real game-changer for quick improvements.
- Customer Sub-Accounts: Perfect for agencies or teams that need to segment clients and maintain control.
- Customer support deserves special mention. Angela (on the Dialora team) has been absolutely outstanding — responsive, helpful, and deeply empathetic. That kind of support is rare.

Credits & Plans:
One detail that wasn’t entirely clear at first turned out to be a pleasant surprise after I contacted the Dialora team for clarification. "10 credits cover one minute of calling, and this includes both the call and the recording costs."
So, Call Credits and Call Recording Credits are combined into a single pool—for example, Tier 4 effectively offers about 2,900 monthly credits, which then should cover 290 minutes. @Dialora: Please confirm or clarify. In the subscription plan, Ionly see the 8,000 one-time credits.
I also asked about the unlimited subaccounts in Tier 5 compared to the limited agents. They said that after 60 agents, additional ones are added manually, which is still very generous. Tier 5 then basically includes unlimited agents, knowledge bases, and team members.
It would be great if Dialora could confirm this publicly, as it’s an important and positive detail for new customers. I also think about upgrading to Tier 5 already.

Minor Observations:
- Campaign Scheduling Visibility: With many contacts, it would help to see more clearly which hours each campaign is running.
- International Numbers: Adding a non-US number (I’m based in Germany) can be a bit tricky at first.
- Whitelabel Setup: Linking a custom domain for full whitelabel branding isn’t a five-minute task, but the long-term benefits clearly outweigh the initial setup effort. And again, Dialora support is one of the best I've ever experienced.

After all I have to say: I also use other voice agents platforms like Thoughly, but Dialora is moving towards first place.