I was way to quick to give a 5 taco review.

What an interesting first few weeks with Dialora, initially I was very optimistic and enthusiastic with the platform. What sold me was that the platform was agency focused and that it had figured out how to natively integrate Cal.com.

However in the month since purchasing Dialora it has been an interesting experience. The first red flag, no email responses. I believe I have 4 unanswered emails, the only time I got a response was after a second meeting with Avi and Nishant who is the real founder and operator of the business.

The second red flag was being asked to pay for the things that should have been included in the plan. At first I was asked to buy my own number, which wasn't a big deal, but in the last meeting I was asked to cover my own 8000 credits or 800 minutes of call time. It gets better, this was AFTER I helped them drop their operating costs by 50-80%. This was Nishant's own words in our first meeting.

It's just very strange to me that not only are you asking a client to pay for things that were supposed to be included in the product they've just purchased. But you're also doing this to someone who is helping you drive more profits into your business. Talk about no good deed goes unpunished, right? And to be clear, its not that I expected special treatment. It was more that I didn't expect to feel like I was being swindled. Which is the feeling I got after the latest meeting.

So clearly Dialora makes their money on the platform fees. When they originally launched on Appsumo they did their costings and set the price of 15 cents per minute for platform costs that covers their expenses with Eleven labs, GHL, and Twillio and gives them their profit.

I was told in my call that 8000 credits equates to 800 call minutes.This figure comes from their 15 cents per minute price point and other "platform costs". To put it in perspective 800 minutes of call time in Telnyx is $8. This was too much for them to cover to honour the deal.

But more amusingly after spending 3 weeks exploring a BYOC (bring your own carrier) approach, because native integration was soo far away. I was going back and forth questioning and trying to understand what value I was getting from Dialora and why I was paying for things myself in our last meeting. Nishant just casually mentioned oh btw if you wait 1 more day we can do all of this natively. Essentially I did all of this additional work to save them $15 on things that are part of the actual deal.

Its all comical, and as a paying client things like this leaves a bad taste in my mouth. I wanted to mention specifics here so this may lead to amend things like the platform charges so other users can experience some benefit of some of the changes that were made. With the new carrier changes they should in good faith reduce the 15 cent per minute figure. Some of the biggest platforms don't even charge those rates.

I want to be clear, I don't think anything was done will ill intent. I just don't appreciate people doing business like this.

Also FYI Appsumo you need to vet companies better, Sumolings are not dealing with Dialora we're dealing with the company Codiste. They are based out of India not Dubai.