Verified purchaser
we really really wanted to like this service, but not ready for prime time yet
We wanted to use this platform to achieve two objectives:
1) filter incoming calls and pass along to a human only the good ones for our own business
2) Resell the service to our customers as well.
Since AI is the direction the world is heading, it made sense. And the structure of this LTD seemed also fair and sustainable with a purchase of credits that sounded correct.
We purchased a number from Telnyx (we recommend you get it externally since you want to own the number in the future should you decide to part with the service). It took a little bit for KYC verification but then it was perfectly integrated.
Unfortunately, we had a very poor experience with the Dialora AI as it struggled to understand the requests in the Italian language —even basic information like phone numbers and names. Some French Sumolings reported the same.
Overall, despite twiking the instructions for the AI agent, it behaved very differently from what a human would do. And since the AI that responds to a call is supposed to represent the brand or the company, it must be on par with the experience you would like your customers to have.
All cals felt slow, sluggish, and you could tell on the other end there was a robot, not a real person. Especially after changing the initial voice, that we couldn't find anymore, all the others optimized for Italy felt very out of focus.
We didn’t explore the AI capability to understand the technical staff (we would have had to provide much knowledge since there is no way to scan an entire website to get it directly) but we stopped early because all the calls felt fake, and most of all, the AI stopped responding or just hanged there in mute.
We believe the product is a great idea but not ready for prime time yet. We bought lots of deals here on Appsumo that promised great things but only a few actually got better. For that reason, we dediced not to take a risk and we refunded it. Very Sadly because this service is indeed something that could be easily resold to Clients!
Avi_Dialora
Feb 18, 2026Hi Communicamp,
First, thank you again for giving Dialora a serious try. I completely understand why you made the decision you did at the time — if the AI doesn’t feel brand-safe, it’s not worth the risk.
That said, I do want to clarify something important.
Since your testing, we’ve made significant upgrades:
• Latency is now under ~400ms on average
• Turn-taking and interruption handling have been rebuilt
• Silence / hang issues have been resolved
• Romance language performance (Italian, French, Spanish) has been significantly improved
• Voice model selection and buffering have been optimized
The sluggish pauses and “mute hangs” you described were real issues in earlier builds. They are not reflective of the current system.
In fact, in independent comparisons we’ve run internally, Dialora is now performing at or above the level of other mainstream voice AI platforms — especially in multilingual handling.
Italian specifically required tuning around:
• phoneme clarity
• number recognition
• pacing control
• speech buffer alignment
Those have now been addressed.
If you were to test it today, it would not feel like the version you experienced.
I completely respect your choice to refund, especially given how many AppSumo deals never mature. That’s a rational decision.
But if your use case (inbound filtering + resale to clients) is still relevant, I’d genuinely invite you to test the current build with me personally on a short live session.
No sales pressure.
Just a clean A/B comparison of old vs current performance.
If it still doesn’t meet your standard, fair enough.
But I’m confident you’d experience something very different now.
Either way, thank you for the honest review, it helped push improvements faster.