Good interface, well translated. But, we have tried several calls in German and French. It doesn't understand a word of what is said, which is frustrating. We have used our prompt and also tried with the demo ones (modifying all that was related to the languages). The problem remains. After checking the transcription, we have seen that even if the French/German language is selected, the transcription of what the "client" says is in English BUT the transcription of what the agent says is in French/German. If, during the conversation, the agent thinks that the client speaks English, that could be one of the reasons for the misspellings and other appointment misunderstandings (it didn't understand what "après-demain" (after-tomorrow) means and kept asking for a date; or took the number of people for a name: "3 personnes" (for three), which became "Christine" :-) .

We took the highest tier, and we are not able to resell it because of this solid issue. We keep thinking that the product has good potential and will wait until the last days to request a refund to see if there are improvements, at least if the quality of the European languages is as good as the English version.