Assuming I setup a manual campaign (that is without invoking AI):\u000a\u000a1. is it possible to call an external function or API prior to handover the interaction to an agent? \u000a\u000a2. Can we setup an automated flow…like get X from this API, and get Y from another API, then execute this function and finally handover the interaction to an agent?

External functions calling prior to agent handover | DM Champ

ba9607f2e640454697ddcd46b78aaa98PLUS

Mar 12, 2025

Q: External functions calling prior to agent handover

Assuming I setup a manual campaign (that is without invoking AI):

1. is it possible to call an external function or API prior to handover the interaction to an agent?

2. Can we setup an automated flow…like get X from this API, and get Y from another API, then execute this function and finally handover the interaction to an agent?

Founder Team

sohaib.dmchamp

Mar 12, 2025

A: 1 yes
2 yes

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