DanielMxQ: Whatsapp
Hello. Could you please explain to me how does replying to WhatsApp messages work?
1. Do I connect DM Champ to my real meta-connected WhatsApp number?
2. Does it respond to all messages that we receive in that WhatsApp number?
3. Is there human hand over?
4. Do we receive the messages in DM Champ portal only or also in our normal WhatsApp inbox?
5. Are these WhatsApp connections Meta-friendly or are there any risks?
Thanks
sohaib.dmchamp
Nov 25, 2024A: 1 WhatsApp Connection:
Yes, you connect through a proper WhatsApp Business API account. We actually help you get set up with Meta - it's not using your personal or WhatsApp Business number.
2. Message Handling:
You have full control! You can set which messages the AI handles through campaigns.
3 Human Handover:
Absolutely! The AI knows when to pass things to your team. Plus, you can jump in anytime.
4 Message Access:
Messages show up in DM Champ's unified inbox. It is not possible to show the messages in your normal WhatsApp Business as the WhatsApp Cloud API is another WhatsApp account just like a personal and WhatsApp for Business accounts are separate.
Meta Compliance:
We're 100% Meta-compliant and official as we use the WhatsApp Business API.