On paper, the product looks extremely powerful. There are a lot of features, ambitious positioning, and constant mentions of updates. But once you actually start implementing advanced workflows, the experience becomes frustrating very quickly.

The biggest issue is not the feature set itself — it’s the lack of clarity and support around those features.

For example, I was trying to configure credit reselling using their own documentation:
https://help.dmchamp.com/agency/agency-accounts/#credit-reselling

The docs mention:

* switching from manual to reselling mode
* configuring pricing tiers
* webhook auto recharge, etc

But the actual UI/workflow doesn’t open up or explain where the pricing is supposed to be put in reseller mode, especially with webhook auto recharge enabled. Important implementation details are either missing or unclear.

This becomes a recurring pattern across the platform:

* features exist
* features are marketed heavily
* but documentation is shallow
* YouTube videos are surface-level and often feel more promotional than educational

The support experience has been disappointing for a Tier 5 customer. When asking multiple technical questions over email, responses are usually one-liners like “check the YouTube videos,” without linking the specific video (not that the videos are well optimized for search). Most questions go unanswered. Funny thing the founder sometimes answer's "try pressing the + plus button" - if you notice his video's there is times when he says he doesn't know how some things work, I like the honesty, but it scares me.

For a product at this price point, especially one targeting agencies and automation-heavy users, support quality matters a lot. Advanced users don’t just need hype and feature announcements — they need:

* proper implementation guidance
* technical clarity
* structured changelogs
* detailed docs
* real troubleshooting support

I can see why many people leave positive reviews initially because the platform *looks* feature-rich. But after deeper usage, I feel the operational maturity and customer support are not yet where they need to be for power users.

I still think the product has potential, but right now it feels like there is more talk than walk.

Edit: once again the reply doesn't answer the query or anything - another community plug.