This can very well become a 5+-star taco product.
It has room to be refined.

Purchased the highest tier.
Definitely see the value and beyond for "white label" agency use case.
Hope it sticks around... The credits and BYOK make it scalable.

I think this product is pretty solid where it stands.

Some general feedback:

- As a founder myself, look, I get being the food prep, sous chef and executive chef, wearing many hats is part of a bootstrapped product. DM Champ's founder seems to be doing everything, which can wear thin eventually. May I suggest to hire a technical support (even part time) who knows your product on a deep technical level, to be on the customer-facing service side.

This isn't some hobbyist's product, you can tell there was a lot of thought and work put into it. The "customer" engagement part and curt responses could use some polish. Responses are quick, but scattered, and challenging to decipher. A more technical (and patient) customer-facing person could really help here.

There's a lot going on under the engine to explore, and some of it is trial and error.

Let me give an example.
We have the SAME META account and using different IG accounts, which many "agencies" will have.

- Campaign 1 - We tried to connect 1 IG to 1 FB page (A), worked fine.

- Campaign 2 - We tried to connect 2nd IG again but it wouldn't work. It wasn't until we found out that 2nd IG has to be associated to a whole "other" FB page (B) for it to work. So we made another FB page (B) to connect with the 2nd IG and voila it worked for our use case and we were able to provide separate content for that 2nd IG.

*It's important to note, it was nothing wrong with DM Champ, it's following META's rules but it would be "nice" if there was a tool tip there to make it less painful.

- The AI is remarkable. The precision is pretty cool.

- FAQ would suggest ability to re-order (up/down). Everything else is honestly "fun."

- Suggest a tool tip for how to retrieve and add the post ID. I pasted our post URL and asked our AI and it it returned the numeric post ID for us. Not sure everyone would "get" that.

- Suggest to SEE the post IDs shared and clarity if you can have more than one? The post IDs we added seemed to go into the ether (form hole). What if we don't want that post ID associated anymore to the keyword? What happens in the "after" it's added could be smoothed out.

- BYOK feature is great; quick and easy.

- Credits for sub-accounts
We added our own key but I'd like more tool tip clarity on how credits works if we revert to "credits" for sub-accounts. More clarity on how credits can be allotted and the char explanation too.

- API/webhook and integrations makes a ton of sense.

- More clarity on custom functions would help (e.g. are there constraints, if any, what?)

- Sub-accounts' like very much the level of control what we can turn on/off and make accessible for each account. Would love to customize and automate the onboarding part with our own webhooks more, feels now pretty manual for agency where you're serving many potential accounts.

- Overall if DM Champ works on refining the technical support, the UX/UI refinements DM Champ would be unmatched.

Special Mention:
The recent AI feature for "follow ups", I haven't used that (just released), glad to learn we can control turn/off for main and sub-accounts. Especially when using BYOK.