I had such high hopes for this as we are in need of something that does what this product advertises. I tiered out thinking this would replace some of the others we have tried but dont quite do what we need or want.
There are silly little bugs that send up red flags like uploading a profile image wouldn't work and I was unable to get any form of help from the chatbot. Apart from how to upload a profile picture which i already knew.
I thought no problem, I will use their support, I expected AI but it was pretty much a useless response. The information was sketchy and just kept coming up with the same off pat but unhelpful response to heck out their online documentation.
Even the basic AI help bots will take your email and contact information and pass it over if they do not have live chat but not this one. It does not even do that.
"question - Do you have live chat or support" 'answer - I'm sorry, but I don't have any specific information regarding live support in the Docsie Knowledge Base. If you have more questions about Docsie, feel free to ask!
Question "how do i contact support?"
"I'm sorry, but the specific steps to contact support are not detailed in the Docsie Knowledge Base. However, you can usually find contact options like email, chat, or phone support on the company's official website. If you need help with managing support tickets using Zendesk in Docsie, you can follow the steps provided in the documentation for managing support tickets.
For more information, you can refer to the following documentation!"
Surely a software purporting to - "Create product documentation that you can transform into a knowledge base and in-app help center" should be able to provide basic information on its own website using its own software?
Maybe the software is a lot better than i give it credit for at present but I have just lost all confidence in it and, as this would be used on clients sites as well as my own.
What a shame.
Founder Team
Stan_Docsie
Edited Nov 26, 2024
Thank you for your feedback. It sounds like there was some confusion with our support channels. For the profile image issue, it might be related to the file size or format, which can sometimes be missed. We suggest checking that again.
Regarding the chatbot, we understand that you wanted more help. While our AI is designed to point you to the right resources quickly, it doesn’t always provide...
The back-end had a bit of a learning curve to understand shelves, books etc. I ended up learning via trial and error and it seems to work great. I got the basic plan so even though the cname is not included I can live with it because it’s only being used as a knowledge base. The front end looks simple, clean and friendly. I did not encounter what the previous reviewer mentioned with the upselling. Thanks for offering this deal.
Founder Team
Stan_Docsie
Oct 21, 2024
thanks so much for sharing your thoughts! Stoked to hear you got the hang of things with the shelves and books—it can be a bit of a learning curve, but sounds like you're all set now!
Good to know the upselling comment from a previous reviewer didn’t bother you either—we try to keep things hassle-free. Appreciate you sticking with us, and feel free to reach out if you ever need anything!
Very bad UX, Trying to upsell you on every page, no reply to support requests, does not work at all for me.
Online support form did not work. Writing an email to hello@docsie.io was unanswered in over a week. And the AI support bot is only annoying.
The UX is slow, complicated and has a "Upgrade plan" button like everywhere.. Not sure why I'm paying 600 USD for what feels a very restricted access to that product. I'll wait another week if I'll get a response from anyone who can explain how this thing is supposed to work.
Founder Team
Stan_Docsie
Nov 25, 2024
Thank you for your feedback. We understand your frustration, but we believe the issues you’ve encountered may be related to how the support resources and features are being used. Our team typically responds within 24-48 hours, so it’s possible that there was an issue with your email submission or the support form. The AI bot is designed to assist with common questions quickly, and we encourage you...
Verified purchaser
Does Not work on their website !
I am really disappointed to be fair.
I had such high hopes for this as we are in need of something that does what this product advertises. I tiered out thinking this would replace some of the others we have tried but dont quite do what we need or want.
There are silly little bugs that send up red flags like uploading a profile image wouldn't work and I was unable to get any form of help from the chatbot. Apart from how to upload a profile picture which i already knew.
I thought no problem, I will use their support, I expected AI but it was pretty much a useless response. The information was sketchy and just kept coming up with the same off pat but unhelpful response to heck out their online documentation.
Even the basic AI help bots will take your email and contact information and pass it over if they do not have live chat but not this one. It does not even do that.
"question - Do you have live chat or support"
'answer - I'm sorry, but I don't have any specific information regarding live support in the Docsie Knowledge Base. If you have more questions about Docsie, feel free to ask!
Question "how do i contact support?"
"I'm sorry, but the specific steps to contact support are not detailed in the Docsie Knowledge Base. However, you can usually find contact options like email, chat, or phone support on the company's official website. If you need help with managing support tickets using Zendesk in Docsie, you can follow the steps provided in the documentation for managing support tickets.
For more information, you can refer to the following documentation!"
Surely a software purporting to - "Create product documentation that you can transform into a knowledge base and in-app help center" should be able to provide basic information on its own website using its own software?
Maybe the software is a lot better than i give it credit for at present but I have just lost all confidence in it and, as this would be used on clients sites as well as my own.
What a shame.
Stan_Docsie
Edited Nov 26, 2024Thank you for your feedback. It sounds like there was some confusion with our support channels. For the profile image issue, it might be related to the file size or format, which can sometimes be missed. We suggest checking that again.
Regarding the chatbot, we understand that you wanted more help. While our AI is designed to point you to the right resources quickly, it doesn’t always provide...
Share Docsie
Verified purchaser
A bit of a learning curve but clean UI
The back-end had a bit of a learning curve to understand shelves, books etc. I ended up learning via trial and error and it seems to work great. I got the basic plan so even though the cname is not included I can live with it because it’s only being used as a knowledge base. The front end looks simple, clean and friendly. I did not encounter what the previous reviewer mentioned with the upselling. Thanks for offering this deal.
Stan_Docsie
Oct 21, 2024thanks so much for sharing your thoughts! Stoked to hear you got the hang of things with the shelves and books—it can be a bit of a learning curve, but sounds like you're all set now!
Good to know the upselling comment from a previous reviewer didn’t bother you either—we try to keep things hassle-free. Appreciate you sticking with us, and feel free to reach out if you ever need anything!
Share Docsie
Verified purchaser
Very bad UX, Trying to upsell you on every page, no reply to support requests, does not work at all for me.
Online support form did not work. Writing an email to hello@docsie.io was unanswered in over a week. And the AI support bot is only annoying.
The UX is slow, complicated and has a "Upgrade plan" button like everywhere.. Not sure why I'm paying 600 USD for what feels a very restricted access to that product. I'll wait another week if I'll get a response from anyone who can explain how this thing is supposed to work.
Stan_Docsie
Nov 25, 2024Thank you for your feedback. We understand your frustration, but we believe the issues you’ve encountered may be related to how the support resources and features are being used. Our team typically responds within 24-48 hours, so it’s possible that there was an issue with your email submission or the support form. The AI bot is designed to assist with common questions quickly, and we encourage you...
Share Docsie