I am really disappointed to be fair.

I had such high hopes for this as we are in need of something that does what this product advertises. I tiered out thinking this would replace some of the others we have tried but dont quite do what we need or want.

There are silly little bugs that send up red flags like uploading a profile image wouldn't work and I was unable to get any form of help from the chatbot. Apart from how to upload a profile picture which i already knew.

I thought no problem, I will use their support, I expected AI but it was pretty much a useless response. The information was sketchy and just kept coming up with the same off pat but unhelpful response to heck out their online documentation.

Even the basic AI help bots will take your email and contact information and pass it over if they do not have live chat but not this one. It does not even do that.

"question - Do you have live chat or support"
'answer - I'm sorry, but I don't have any specific information regarding live support in the Docsie Knowledge Base. If you have more questions about Docsie, feel free to ask!

Question "how do i contact support?"

"I'm sorry, but the specific steps to contact support are not detailed in the Docsie Knowledge Base. However, you can usually find contact options like email, chat, or phone support on the company's official website. If you need help with managing support tickets using Zendesk in Docsie, you can follow the steps provided in the documentation for managing support tickets.

For more information, you can refer to the following documentation!"

Surely a software purporting to - "Create product documentation that you can transform into a knowledge base and in-app help center" should be able to provide basic information on its own website using its own software?

Maybe the software is a lot better than i give it credit for at present but I have just lost all confidence in it and, as this would be used on clients sites as well as my own.

What a shame.