Thank you for your feedback. We understand your frustration, but we believe the issues you’ve encountered may be related to how the support resources and features are being used. Our team typically responds within 24-48 hours, so it’s possible that there was an issue with your email submission or the support form. The AI bot is designed to assist with common questions quickly, and we encourage you to try it fully before reaching out for additional support.

As for the UX, we’ve worked hard to create a system that balances functionality and usability. If you’re finding it slow or complicated, we’d be happy to help guide you through the features or provide additional resources. The "Upgrade plan" button is there to offer options for expanded features, which may better suit your needs. We hope this clarifies things and are here to assist you further if needed.