Q: Clarification on Setting Up Second White Label Account
Hi, I recently purchased an additional white label account at the last minute to add to my agency. However, I’ve noticed it may be linked to the first one I previously set up. I’d like some guidance on how to properly set up the second white label, as I plan to use the first one for a niche platform and the second one more broadly for my agency. Could you please advise on the correct setup process for managing both separately? Additionally, if I decide to refund one of the licences, will the purchase email used be tied to both accounts, or will that affect the refund process in any way? Many thanks in advance for your help. I did find away to add a return link in line with the menu but it did not show in the mobile device, so I settled to adding a button to the top of the portal linking back to my editable landing page. Kind Regards
To get help with your account specifically, please email us at hello@dropboardhq.com and include the email addresses that are registered for each account. I want to make sure I understand your issue so in that email if you could include a bit more of the specifics of what we can help with that would be great!
The AppSumo deal is registered to one specific email address per purchase -- one email cannot be used for both purchases, so if you initiate a refund it will only affect the specific license you refund.
Q: Emails for notifications & candidate communications : Can we send using my SMTP
Could you confirm if we ( including our clients), send Emails for notifications & candidate communications using our SMTP. Or is it mandatory to use SendGrid that you offer (Sendgrid is paid plan). if this is the only way, are you looking to integrate other products in future. I read that you decided not to go on Acumbamail . How how Maileroo ? Can I use Maileroo ? Do you have any email. Will dropboard name be seen as sender of these mails ?
A: Hi there! You can be the sender on outbound emails to clients and candidates by using one of our supported email providers: Amazon SES, Postmark, or SendGrid: https://help.dropboardhq.com/article/66-custom-email-senders By doing this, Dropboard's name will be entirely omitted from sent emails.
Unfortunately we don't support SMTP right now. All emails to candidates will be from this one custom email sender, so at this time clients cannot customize the email sender.
how about my clients. will their mail go from their custom domain or my domain email id ? should my clients also set up a separate amazon s3 email id ? please provide a clear response before as the deal ends today. Probably your responses are without understanding what an agency might want.
Thanks for responding . Because if we get the white label and give a dashboard to clients as a backend . Since they can embed iframe , clients / recruiters can operate in their own brand name for frontend . That’s a plus . portal with my brand at a backend is fine . Client emails from my smtp would discourage my clients to sign up. Can you pls find a way for clients & myself to use own smtp
I certainly understand that and we have this on our roadmap for future consideration. For now Dropboard has one email sender, whether that be from our system or one you customize.
Custom SMTP is a MUST. What sense does it make to send or receive emails from senders you don't relate to? Do you even open such emails from unknown senders yourself, Colin? This kind of emails will even hurt our and your own sender reputation. This should be fixed ASAP or a else great product becomes useless and therefor worthless.
While we don't support custom SMTP servers, we fully support custom email senders via SendGrid, Postmark, and Amazon SES. That means your brand can take 100% ownership of the email sending piece so that there are no unknown senders (emails will go out from your email address not Dropboard's).
Q: It it posible to have a little More White Label Flexibility
Hi Dropboard Team, I'm setting up my white label portal and have a few questions: *Can we add a custom link from the portal back to our own landing page (home page)? *Can we create our own client account under our white label? *Could you allow footer text and links to be centred, and also allow custom footer links to be added? *Could we have the ability to edit the text on the Employer sign-up page to match our branding? * Is the platform GDPR Compliant? This would make the platform much more flexible for businesses building strong front-end branding alongside Dropboard's core system. Thanks for considering - looking forward to seeing how Dropboard evolves!
1) While we don't have this option built-in, you can use our Custom Code feature to inject JavaScript that can programmatically add links to your page. I realize this is quite technical, but it is at least possible and we have had other customers do it.
2) Yes! There's nothing preventing you from creating a client that you manage yourself. Just invite yourself at a different email address.
3) Same thing as #1: you can do this with some technical wizardry using our Custom Code feature but it's not something we have planned for now.
4) In your Portal Designer if you go to the "Clients page" view by hitting the navigation arrows at the top you'll see the ability to customize the text that's shown on client-facing pages.
Creating a menu link that fit with the ones on the portal worked fine but could not get it to show on the mobile device. And could not find away to add any links in the footer. Adding a button that linked back to the front landing page was easy to do until you maybe allow footer links in the future.
Q: Clarification on Setting Up Second White Label Account
Hi,
I recently purchased an additional white label account at the last minute to add to my agency. However, I’ve noticed it may be linked to the first one I previously set up. I’d like some guidance on how to properly set up the second white label, as I plan to use the first one for a niche platform and the second one more broadly for my agency.
Could you please advise on the correct setup process for managing both separately? Additionally, if I decide to refund one of the licences, will the purchase email used be tied to both accounts, or will that affect the refund process in any way?
Many thanks in advance for your help.
I did find away to add a return link in line with the menu but it did not show in the mobile device, so I settled to adding a button to the top of the portal linking back to my editable landing page. Kind Regards
Colin_Dropboard
May 4, 2025A: Hi there!
To get help with your account specifically, please email us at hello@dropboardhq.com and include the email addresses that are registered for each account. I want to make sure I understand your issue so in that email if you could include a bit more of the specifics of what we can help with that would be great!
The AppSumo deal is registered to one specific email address per purchase -- one email cannot be used for both purchases, so if you initiate a refund it will only affect the specific license you refund.
Thank you!
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Q: Emails for notifications & candidate communications : Can we send using my SMTP
Could you confirm if we ( including our clients), send Emails for notifications & candidate communications using our SMTP. Or is it mandatory to use SendGrid that you offer (Sendgrid is paid plan). if this is the only way, are you looking to integrate other products in future. I read that you decided not to go on Acumbamail . How how Maileroo ? Can I use Maileroo ? Do you have any email. Will dropboard name be seen as sender of these mails ?
Colin_Dropboard
Apr 30, 2025A: Hi there! You can be the sender on outbound emails to clients and candidates by using one of our supported email providers: Amazon SES, Postmark, or SendGrid: https://help.dropboardhq.com/article/66-custom-email-senders By doing this, Dropboard's name will be entirely omitted from sent emails.
Unfortunately we don't support SMTP right now. All emails to candidates will be from this one custom email sender, so at this time clients cannot customize the email sender.
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how about my clients. will their mail go from their custom domain or my domain email id ? should my clients also set up a separate amazon s3 email id ? please provide a clear response before as the deal ends today. Probably your responses are without understanding what an agency might want.
If you set up a custom email sender, all emails from your account or clients under your account will go out under that one sender.
I'm sorry if this doesn't address your use case. This is something we may offer in the future, but for right now this is how the feature works.
Thanks for responding . Because if we get the white label and give a dashboard to clients as a backend . Since they can embed iframe , clients / recruiters can operate in their own brand name for frontend . That’s a plus . portal with my brand at a backend is fine . Client emails from my smtp would discourage my clients to sign up. Can you pls find a way for clients & myself to use own smtp
I certainly understand that and we have this on our roadmap for future consideration. For now Dropboard has one email sender, whether that be from our system or one you customize.
Verified purchaser
Custom SMTP is a MUST. What sense does it make to send or receive emails from senders you don't relate to? Do you even open such emails from unknown senders yourself, Colin? This kind of emails will even hurt our and your own sender reputation. This should be fixed ASAP or a else great product becomes useless and therefor worthless.
While we don't support custom SMTP servers, we fully support custom email senders via SendGrid, Postmark, and Amazon SES. That means your brand can take 100% ownership of the email sending piece so that there are no unknown senders (emails will go out from your email address not Dropboard's).
Q: Recruiter plan
Is the License Tier 2 working as recruiter plan ?
Colin_Dropboard
Apr 29, 2025A: That's correct!
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Q: Can you utilize Dropboard to launch a job board that companies will pay to post their jobs?
Colin_Dropboard
Apr 29, 2025A: Yes! Check out this walkthrough video: https://youtu.be/a6kYmwZx64Q?si=IR6vAnAqwiUi8fkL
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Q: It it posible to have a little More White Label Flexibility
Hi Dropboard Team,
I'm setting up my white label portal and have a few questions:
*Can we add a custom link from the portal back to our own landing page (home page)?
*Can we create our own client account under our white label?
*Could you allow footer text and links to be centred, and also allow custom footer links to be added?
*Could we have the ability to edit the text on the Employer sign-up page to match our branding?
* Is the platform GDPR Compliant?
This would make the platform much more flexible for businesses building strong front-end branding alongside Dropboard's core system.
Thanks for considering - looking forward to seeing how Dropboard evolves!
Colin_Dropboard
Apr 29, 2025A: Great questions here!
1) While we don't have this option built-in, you can use our Custom Code feature to inject JavaScript that can programmatically add links to your page. I realize this is quite technical, but it is at least possible and we have had other customers do it.
2) Yes! There's nothing preventing you from creating a client that you manage yourself. Just invite yourself at a different email address.
3) Same thing as #1: you can do this with some technical wizardry using our Custom Code feature but it's not something we have planned for now.
4) In your Portal Designer if you go to the "Clients page" view by hitting the navigation arrows at the top you'll see the ability to customize the text that's shown on client-facing pages.
5) Yes: https://help.dropboardhq.com/article/54-gdpr-privacy-compliance
Share Dropboard - Plus Exclusive
Verified purchaser
Creating a menu link that fit with the ones on the portal worked fine but could not get it to show on the mobile device. And could not find away to add any links in the footer. Adding a button that linked back to the front landing page was easy to do until you maybe allow footer links in the future.