Dukaan Reviews

I bought this App years ago. I could never get it to work properly let alone smoothly. There has got tio be a way for AS to vet companies that are this radically fragmented. I can't believe after all these years they seem to get worse and worse. I would like to say they are incompetent, but after AI has emerged to help them streamline their operations and they have gotten worse instead of better with the emergence of AI then it seems to be something even more pathetic then simple incompetance holding them back. All I can say is they have been given countless chances by countless people and they do not seem in anyway to want to provide a professional service. This level of toxic treatment of their ecosystem is an abject betrayal of all common decency.

From 24h all server are down and no answer and reply from customer care.

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AppSumo what are doing?

You might want to look into this. It appears customer service is not an area where your initial investment has been invested. https://uk.trustpilot.com/review/mydukaan.io. My rating is a bit random as I was unable to get things to work immediately after launch, did not get a solution from dukaan support so gave up. I cam back now in the hopes things were improved. But looks like the same underlying problems persist. You might be better off offering less, detailing exactly what you are and what you are not, rather than trying to compete with the worlds largest competitors and not being able to keep up. Good luck, I will check back in another X years.

Poorly developed software and some elements are nonsensical, like the units for purchase. For instance, if you had a coffee shop and sold cake by the 'piece' you are not able add '1 piece' or '1 unit' to sell any online because 'Piece' is not permitted. (Want to sell cake by the milliliter?) I do not recommend this software.

I bought into this deal years ago, I tried to use it on quite a few project ,but I always had to shut down the account and go to other eCommerce platform. There is always a reason that make this platform unusable, apparently you can't even edit the content of the order confirmation email. It doesn't connect to any automation platform. Support is inexistent, emailed them so many time but never got one single answer. Save your money...