The WhatsApp OTP feature in Dukaan stores is not functioning as expected. I reported this issue 8 months ago, but it still remains unresolved and there wasn't any response regarding that even after multiple emails. Typically, Dukaan stores, especially in India, send OTPs via SMS for login. If the SMS delivery fails, customers are offered the option to receive the OTP via WhatsApp. However, when users select this WhatsApp OTP option, no OTP is actually sent, even though the dashboard shows "WhatsApp OTP sent successfully." This issue affects all Dukaan stores, and you can confirm this by testing it on any Dukaan demo site or even your own store—it simply doesn’t work. As a result, customers are forced to rely entirely on a stable network connection to receive OTPs via SMS, limiting their ability to log in when SMS delivery fails.

So, if you're running a store built with Dukaan, be aware that the WhatsApp OTP feature will not function properly, despite what the dashboard indicates. If this issue is resolved, I will change the rating to 5. I also feel like they gonna be shutting down soon as their roadmap has nothing and no updates for the past 9 months. Please update your changelog properly if there is an update.

Apart from that rest things are fine.