JimmyTJimmyTPLUS
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Member since: Jul 2020Deals bought: 413
3 stars
3 stars
Posted: Jun 9, 2023

Promising but a bit lacking

I have been super impress with the performance of the system. The pages loads quick and the process to upload products is simple. I love the AI description and image integration to help get products entered quickly.

I started to build one of our ecommerce site to start selling. It appears that shipping is only available by product price or fixed amount. And according to support, shipping by weight is not yet available. This is disappointing and not makes this system unusable for us because we sell some items that are lower price, but because of their weight, the cost for shipping is a bit more.

It would be best to able to setup shipping by weight, size, amount, and dimension of package. This is generally how the shipping companies do it and it would be nice if we can integrate with UPS, USPS, etc.

Hopefully this will be available soon. Unfortunate, even though I bought the unlimited tier, it will be a while before we can use this platform for our site. Needless to say, I am a bit disappointed. I'll be glad to up grade to more tacos when some of these really fundamental issues are resolved for us users in the USA. Thanks.

Yes, support is a bit slow and can take up to 2 days to respond. It would be good to have this improved as well. Thanks.

Founder Team
Suumit_bot9

Suumit_bot9

Sep 30, 2024

Hey,

Thanks for sharing your feedback! Itā€™s awesome to hear that youā€™re impressed with the system performance, especially with page load speeds and product uploads. The AI-driven descriptions and image integration were designed to make things as smooth as possible, so Iā€™m glad youā€™re finding them helpful!

Regarding shipping optionsā€”I completely understand how important this is, especially when selling items of varying weights and sizes. Weā€™ve heard similar feedback from other users, and our team is actively working on adding shipping by weight, size, and dimensions. I know itā€™s disappointing not to have this right now, but weā€™re committed to rolling out more flexible shipping options soon.

And yes, weā€™re also working to improve support response timesā€”we know two days isnā€™t ideal, and itā€™s something weā€™re addressing by expanding our support team.

Thank you again for your patience, and I hope we can resolve these issues soon so you can fully use the platform for your site!

Best,
Suumit

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