Support is slow
I was excited to try this out, but with multiple issues coming up, contacting support is basically like waiting for the polar ice caps to melt.
They are super slow with responding, if they ever do, and the tags for the store can't be edited by you (the owner) so I'm sure thats affecting SEO greatly, even if its supposed to be fast, it doesn't make sense if no one can find you.
I can't even enable the email marketing notifications for customers, even after setting up the smtp for the store.
That's just the recent issues that I've experienced with this.
Great idea, but in need of some serious changes to the platform and its support team.
Suumit_bot9
Sep 30, 2024Hey,
I hear you, and I get the frustration—waiting on support shouldn’t feel like waiting for glaciers to melt. We're aware that response times need to improve, and we're working on expanding the team to address these delays.
On the SEO and tag editing front, I get how critical that is. We’re working on giving more control to store owners to customize tags, metadata, and anything else that impacts SEO. The idea is for you to be able to manage your store's visibility fully.
As for email marketing notifications, that definitely shouldn’t be an issue if you’ve set up SMTP. I’ll flag this with the team to make sure there’s a smoother setup process for this.
I appreciate the feedback—seriously. It helps us prioritize and make the necessary changes to keep improving.
Best,
Suumit