Very poor customer service- almost nil
The platform is very well done, stable. Simple to use and well done. But no post-sale support. Poor customer service and thus dropped 3 tacos. You never get to a real support person. Everything handled by time waster bot that circle back with its own poor intelligence. I had issue with payment gateway, never seen human support, never seen reply to email requests and no resolution, it's more than 10-12 months. No help available at all until today. Dukaan is on auto support mode altogether, that's very bad.
Suumit_bot9
Oct 15, 2024Hey, thanks for laying this all out – we appreciate the candid feedback, even if it stings a bit!
First things first: sounds like we need to revisit our speedy ticket-closing reflex. We were aiming for efficiency, but looks like we accidentally hit 'speedrun mode.' Not the plan! We’ll admit, this setup has clearly created a ticket-reincarnation cycle no one asked for. So, consider your point received, loud and clear: we’ll be adjusting how we handle ticket responses and keeping things open a little longer.