We appreciate your detailed feedback regarding your experience with Easify, especially concerning the KYC and 10DLC processes. We understand your frustrations and sincerely apologize for the challenges you've faced. We're actively working to make these processes easier for you.

Understanding the 10DLC Registration Process

10DLC registration is handled through Twilio, our messaging partner. The primary factor influencing the speed of your registration is the brand creation step. Reputable businesses typically experience quicker approvals.

For campaign creation, providing a website with all the details Twilio requires can often lead to approval within 24 hours, although the standard timeframe is usually 2 to 3 days.

Addressing Your Specific Concerns

We understand these requirements can feel burdensome, especially when you're eager to start using your new phone number. Please know that our goal is to help you navigate these necessary regulatory hurdles as smoothly as possible.

Website Requirement

We understand why requiring a website for a phone number service might seem counterintuitive. This requirement is driven by stringent 10DLC regulations in the United States. To combat spam and fraud, carriers mandate that businesses have a public-facing website clearly outlining their services, privacy policy, and terms of use. This is a non-negotiable step from the carriers we work with to secure your messaging capabilities and protect both consumers and businesses.

Lengthy 10DLC Review Times

We truly regret the extended wait times you've experienced. Please know that we're continually working to streamline this process. The review is conducted by the carriers themselves, not Easify directly, and involves a thorough vetting of your brand and campaign for compliance with industry standards. While we push for the quickest possible turnaround, factors like the volume of applications and the complexity of individual submissions can cause delays. We're actively exploring ways to improve visibility into the status of these reviews and provide more accurate timelines.

Updates to Privacy Policy and Terms of Use

As mentioned, this requirement is directly linked to 10DLC compliance. Carriers mandate that businesses clearly state how they handle user data and their terms of service on their public website. This is a crucial step in building trust and transparency with your customers and ensuring legal compliance.