Easify Reviews

DO NOT PAY FOR EASIFY - THEY ARE UNRELIABLE & HAVE TERRIBLE CUSTOMER SERVICE
Here is a video on the experience:
https://youtu.be/rDLD6NCMGfk

We purchased two accounts on AppSumo. Easify decided that they could not financially sustain the app and other services, so we agreed to a custom monthly plan.

Everything was fine from August through January. Then they deleted all of our phone numbers, all of our approved text messages, contacts, and we lost access to the app. There was no warning or email sent..a team member contacted me saying they could not access anything in our account.

After many emails, they tried to make it seem like it was not a big deal and we just had to go through 10DLC again (which never went through after three weeks). We had phone numbers assigned to our team members, in some instances, team members had 2-factor authentication tied to their phone numbers. This created complete and total chaos for us - thank GOD our main phone number was not through them.

We had to have people use personal phones to reach out to clients and program participants trying to reach our staff (including our nonprofit which delivers food to elders, has youth programming, and is involved in national disaster recovery efforts).

Easify was so dismissive and aloof I deleted my account and just took the loss. They kept trying to make it seem like WE were not understanding something. I will be sharing far and wide how horrible this company is to its customers. After we canceled our account they refunded one month of service, which was insulting on top of infuriating. We had at least a hundred dollars of credits we prepaid for let alone the months of service disruption.

It is even more disappointing because we were really happy with the product, but who cares if it is not reliable and at any moment your organization's life can be completely uprooted like this.

Here's what makes all of this even worse, I was dealing with a cancer diagnosis (grateful to be in remission), treatment, surgery, and everything else that comes with cancer. Having to jump in to help my team figure out what was going on with our comms was bad enough. But having to go back and forth with different people providing different explanations and no resolution was beyond infuriating and exhausting.

DO NOT PAY FOR EASIFY - THEY ARE UNRELIABLE AND HAVE TERRIBLE CUSTOMER SERVICE

It never worked well. I added the text on my website as requested, but they kept turning off my account anyway.

One day, all my numbers disappeared. No warning, no explanation.

I have had nothing but trouble from Easify Marketing. I would not recommend it to anyone. It is a very frustrating platform.

Don't bother using their chat for solutions either. They just refer you to the customer service number.

Not a fan. Do not use this product.

I really thought I had found the holy grail of Phone/SMS marketing. The 10DLC setup is great, and customer service is responsive—which makes this even more confusing. Why only 2 tacos? Because there is no voicemail option for callers to leave a message. That’s basic telephony.

Since Easify is already using Twilio, voicemail should be an easy feature to implement. Instead, I’m told I have to forward my calls to another phone or external system just to capture voicemails. That’s honestly crazy for a platform aimed at startups, entrepreneurs, and business owners who absolutely need a built-in voicemail solution.

I’m thoroughly disappointed and honestly in disbelief that this still isn’t available. It’s been weeks since I was told they would “look into it.” If they ever add voicemail, I’ll gladly come back and update my rating. Until then—2 tacos.

I got tier 3.

It took awhile for the 10DLC but it finally got worked out. Part of it was my responsiveness but still it's got done. Great.

I updated my iPhone app because there was an update to the app. After I updated it, I started to get an error message: "Error. Mobile access is disabled for this account. Please contact Support."

I couldn't find an option, so I checked with support. Support is good to reach out to in the live chat. I find this out:

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In our latest update, the mobile app is currently available only for Easify Standard users due to certain technical limitations. However, we’d be happy to offer you a custom plan tailored to your business needs so you can access all mobile features.

Our plans start from $19 per month, which includes 500 message credits along with full access to the Easify mobile app for both Android and iOS. If you’d like, I can help you choose the best plan based on your usage

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So, working before the update and then went ahead and pushed this update on me about no mobile access.

On my research it looks like it should have been on the phone:

Build more trust with leads
Take advantage of area-code matching to boost open rates
Reach more customers by using the auto-dialer
Make and receive calls directly from your computer, tablet, phone, and browser via Easify’s Chrome extension.

I am feeling a little swindled. I can work around it because it still works on the phone IF you are using a device browser, but before this update. It was working and I was happy about it. I wonder what else they will change to make it worth it in the future. Outside of this frustrating change, it's not a bad application and would recommend it to those who can see past this.

I purchased this software on September 2; it took some time for 10DLC approval. As of today, October 3, I still haven't completed the onboarding process. There's no assistance available, and I'm having issues integrating the software with HubSpot CRM. I imported almost 100 contacts, but I'm only seeing 2 contacts. I'm still undecided about whether to keep this software. They provided a walkthrough demo and videos to watch; however, they will not provide any hands-on help, which is very disappointing. If I'm unable to get assistance with the onboarding, I won't be keeping it.

Update: What hands-on assistance did your team provide? The agent made it clear that the company doesn't offer hands-on help. Please do not suggest that I am lying. This is my honest experience. When someone invests in lifetime software, they expect to receive help setting it up so they can use it. Most software takes a while to learn; the least you can do is provide a smooth onboarding experience for clients.