Easify Reviews

This is just insane. They have restricted the service. It does not matter what you paid for, they will give you want they want. Make changes without informing you first. Not to be trusted. No assistance from support. I hope appsumo does a full refund on this one. This app is worthless.

I purchased the highest tier and got it setup with Easify. I did not need to use the product at the time but was planning to use it in the near future. Initially, I ran a test and everything seem good, but did not log back in for about 6 months. I discovered that the SMS feature was blocked and to send a message to them to restore the feature. I spent another 6 months trying to restore the SMS feature. Each time I would get an initial response from them and follow their instruction and the communication would stop. I did this about 10 times and finally the last communication with them, they tell me that I have to get my own Twillio account and then they will connect it to my account so that the SMS feature would work. I no longer trust them, so I have not spent time and effort to see if this would now work.

DO NOT PAY FOR EASIFY - THEY ARE UNRELIABLE & HAVE TERRIBLE CUSTOMER SERVICE
Here is a video on the experience:
https://youtu.be/rDLD6NCMGfk

We purchased two accounts on AppSumo. Easify decided that they could not financially sustain the app and other services, so we agreed to a custom monthly plan.

Everything was fine from August through January. Then they deleted all of our phone numbers, all of our approved text messages, contacts, and we lost access to the app. There was no warning or email sent..a team member contacted me saying they could not access anything in our account.

After many emails, they tried to make it seem like it was not a big deal and we just had to go through 10DLC again (which never went through after three weeks). We had phone numbers assigned to our team members, in some instances, team members had 2-factor authentication tied to their phone numbers. This created complete and total chaos for us - thank GOD our main phone number was not through them.

We had to have people use personal phones to reach out to clients and program participants trying to reach our staff (including our nonprofit which delivers food to elders, has youth programming, and is involved in national disaster recovery efforts).

Easify was so dismissive and aloof I deleted my account and just took the loss. They kept trying to make it seem like WE were not understanding something. I will be sharing far and wide how horrible this company is to its customers. After we canceled our account they refunded one month of service, which was insulting on top of infuriating. We had at least a hundred dollars of credits we prepaid for let alone the months of service disruption.

It is even more disappointing because we were really happy with the product, but who cares if it is not reliable and at any moment your organization's life can be completely uprooted like this.

Here's what makes all of this even worse, I was dealing with a cancer diagnosis (grateful to be in remission), treatment, surgery, and everything else that comes with cancer. Having to jump in to help my team figure out what was going on with our comms was bad enough. But having to go back and forth with different people providing different explanations and no resolution was beyond infuriating and exhausting.

DO NOT PAY FOR EASIFY - THEY ARE UNRELIABLE AND HAVE TERRIBLE CUSTOMER SERVICE

It never worked well. I added the text on my website as requested, but they kept turning off my account anyway.

One day, all my numbers disappeared. No warning, no explanation.

I have had nothing but trouble from Easify Marketing. I would not recommend it to anyone. It is a very frustrating platform.

Don't bother using their chat for solutions either. They just refer you to the customer service number.

Not a fan. Do not use this product.

I really thought I had found the holy grail of Phone/SMS marketing. The 10DLC setup is great, and customer service is responsive—which makes this even more confusing. Why only 2 tacos? Because there is no voicemail option for callers to leave a message. That’s basic telephony.

Since Easify is already using Twilio, voicemail should be an easy feature to implement. Instead, I’m told I have to forward my calls to another phone or external system just to capture voicemails. That’s honestly crazy for a platform aimed at startups, entrepreneurs, and business owners who absolutely need a built-in voicemail solution.

I’m thoroughly disappointed and honestly in disbelief that this still isn’t available. It’s been weeks since I was told they would “look into it.” If they ever add voicemail, I’ll gladly come back and update my rating. Until then—2 tacos.