I got tier 3.

It took awhile for the 10DLC but it finally got worked out. Part of it was my responsiveness but still it's got done. Great.

I updated my iPhone app because there was an update to the app. After I updated it, I started to get an error message: "Error. Mobile access is disabled for this account. Please contact Support."

I couldn't find an option, so I checked with support. Support is good to reach out to in the live chat. I find this out:

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In our latest update, the mobile app is currently available only for Easify Standard users due to certain technical limitations. However, we’d be happy to offer you a custom plan tailored to your business needs so you can access all mobile features.

Our plans start from $19 per month, which includes 500 message credits along with full access to the Easify mobile app for both Android and iOS. If you’d like, I can help you choose the best plan based on your usage

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So, working before the update and then went ahead and pushed this update on me about no mobile access.

On my research it looks like it should have been on the phone:

Build more trust with leads
Take advantage of area-code matching to boost open rates
Reach more customers by using the auto-dialer
Make and receive calls directly from your computer, tablet, phone, and browser via Easify’s Chrome extension.

I am feeling a little swindled. I can work around it because it still works on the phone IF you are using a device browser, but before this update. It was working and I was happy about it. I wonder what else they will change to make it worth it in the future. Outside of this frustrating change, it's not a bad application and would recommend it to those who can see past this.