Lack of Hands-on Help
I purchased this software on September 2; it took some time for 10DLC approval. As of today, October 3, I still haven't completed the onboarding process. There's no assistance available, and I'm having issues integrating the software with HubSpot CRM. I imported almost 100 contacts, but I'm only seeing 2 contacts. I'm still undecided about whether to keep this software. They provided a walkthrough demo and videos to watch; however, they will not provide any hands-on help, which is very disappointing. If I'm unable to get assistance with the onboarding, I won't be keeping it.
Update: What hands-on assistance did your team provide? The agent made it clear that the company doesn't offer hands-on help. Please do not suggest that I am lying. This is my honest experience. When someone invests in lifetime software, they expect to receive help setting it up so they can use it. Most software takes a while to learn; the least you can do is provide a smooth onboarding experience for clients.
Eric_Easify
Oct 3, 2025Thank you for sharing your feedback. We sincerely apologize for the challenges you’ve experienced and completely understand how frustrating this has been for you.
We want to highlight that our team has made multiple efforts to assist you personally through calls and emails, addressing each of your queries step by step. While our standard support model focuses on walkthroughs and video guides, our agents went beyond that to provide direct, hands-on assistance.
We truly value your feedback and are continuously working to make our onboarding process more supportive and user-friendly. If you’re still experiencing any issues, you can always reach out to us via live chat support.
Thank you again for your patience and for giving us the opportunity to assist you.