We sincerely appreciate you taking the time to share your feedback. We're truly sorry to hear that your experience with Easify.app led to frustration, especially regarding the phone number availability and the identity verification process. We understand how disappointing it can be when a promising interface is hindered by these challenges.

Let's address your points:

▪️Geographic Limitation (Phone Numbers): We understand your need for broader international support. We are actively expanding our global reach, and we're pleased to announce that Canadian numbers will be available starting tomorrow. We are continuously working to add more regions and number types to better serve our diverse user base. We apologize that this was not available when you tried the platform.

▪️Identity Verification (KYC): We recognize that the KYC process can feel extensive, and we sincerely apologize if it felt "endless" with new steps being added during your experience. These requirements are mandated by mobile carriers and regulatory bodies (like 10DLC in the US) to ensure legitimate messaging traffic and combat spam. While these are necessary for compliance, we are constantly working to streamline and clarify each step to make the process as smooth and transparent as possible for our users. Your feedback highlights areas where we can certainly improve communication and efficiency.

▪️Promising Interface: Thank you for your kind words about our interface. We're glad to hear that you found it promising, as we've put a lot of effort into creating an intuitive and user-friendly experience.

We genuinely regret that these issues led you to opt for a refund. We are committed to continuous improvement based on valuable feedback like yours. If you ever reconsider or have any further questions, please don't hesitate to reach out to our support team.