We sincerely appreciate you taking the time to share such detailed feedback about your experience with Easify. We are truly sorry to hear that our platform did not meet your expectations in several key areas, and we understand your frustration. Your insights are invaluable, and we want to address each point you've raised directly.

▪️Subaccounts vs. Users: We apologize for any confusion caused by the terminology on the deal page. Our platform is designed with "users" in mind, allowing for multiple team members to collaborate within a single account, each with their own login and permissions. We will review the deal page language to ensure it clearly reflects this functionality and avoids misunderstanding.

▪️We understand how important Canadian coverage is for businesses operating in both the US and Canada, and expanding our inventory has been a top priority for our team. Canadian numbers are now live and ready for provisioning inside the platform.

If you’re not seeing availability in your account or need help getting set up, please reach out to our support team - we’ll make sure you’re taken care of right away.

▪️24/7 Help: We aim to provide timely support, and we apologize if our current support process felt inefficient. Our 24/7 line is intended for initial contact and logging urgent issues, ensuring that your query is captured regardless of the time zone. These are then escalated to our specialized support team. We are continuously evaluating our support channels and staffing to improve response times and provide more direct assistance for complex issues.

▪️Testing & 10DLC/KYC: We understand that the 10DLC and KYC (Know Your Customer) registration process can be a significant hurdle, especially for those who primarily wish to test the platform or operate solely within Canada. Unfortunately, these requirements are mandated by mobile carriers in the US (for 10DLC) and increasingly for all A2P (Application-to-Person) messaging globally, including Canada, to combat spam and ensure legitimate traffic. While we strive to make this process as streamlined as possible, it is a necessary step for compliance. We are exploring options for a more accessible testing environment or clearer guidance for users who are new to these regulations.

▪️Porting In Numbers / Twilio Integration: We apologize if our pricing for Twilio integration and the porting process was unclear or felt excessive. Our Twilio integration is designed for users who require advanced, high-volume, or specific telephony features that go beyond our standard offerings, and the cost reflects the infrastructure and maintenance required for such a robust integration.

▪️Porting Out Numbers: We want to clarify a critical point: You absolutely CAN port your numbers out of Easify if you choose to leave. We understand that your business relies on your number, and we would never want to lock you in. The process for porting out is standard in the industry, and our support team can guide you through it to ensure a smooth transition. We apologize if this was not clear, and we regret any concern this misunderstanding caused.

Your detailed feedback is incredibly valuable as we continue to improve Easify. We are committed to providing a reliable and user-friendly platform. We would greatly appreciate the opportunity to discuss your specific account and concerns further to see how we can assist you. Please feel free to reach out to our support team at [Your Support Email/Link] or reply to this message directly.

Thank you again for your honesty.