john200Q: I'm going through your training on Thrivecart and I need clarification on the overall how the messages are sent.
I want to use your platform as an agency and want to get a good understanding of how everything works so that I can communicate that to my clients. You mentioned that phone carriers like AT&T, T-Mobile, and other carriers will put messages as spam if not registered. I plan to suggest Twillo as the gateway.
-It sounds like the text messages are sent off your platform to the client's phone number and carrier then to the text recipient. Is that accurate?
-What is the Twillo number used for? Why is a gateway needed? Is the Twillo number or the sender's personal phone number that appears on the recipient's phone as the sender?
-So the text messages are not sent directly from your platform to the recipient's phone?
-In one of the videos for setup, it asks for Twillo (ID number) and another number. Is that other number my client's personal phone number?
Thanks and can't wait to get started.
MatKoenig
May 15, 2024A: The advantages of setting up client sub accounts in your Twilio is that you can charge them for the phone numbers and the messages at whatever rate you’d like.
I’m not sure where you got the idea that you would need multiple Twilio accounts, you would not. You would only need one Twilio account, but when your clients sign up underneath you, your Twilio account with create sub accounts, so that you can track their Billing separately.
Yes, if your clients are sending spam messages and they are inside of your Twilio account it would affect you.
When you set up a client, you are setting them up on their own account underneath you in our platform. At that time, you click on the “buy a number“ which attaches a number specifically to their account. That is the number that their messages come from so no, they don’t have to get a separate twilio account if you’re charging them for phone numbers and messages within your Twilio account.
If you’re just selling them the rights to use the platform, and requiring them to connect to their own Twilio account, then you would give them access to all of the tutorials, and in that instance they would connect their own Twilio account. If you are setting it up that way, they would pay Twilio for their phone numbers and messaging, but pay you for the rights to use the platform.
These are great questions. Thank you for asking. Let me explain how the process works.
Phone numbers are always purchased from and managed by a major gateway like Twilio or Telnyx.
Those platforms however I’m not really that easy to use by themselves. You can think of them more as “wholesalers” of phone numbers in messages.
What our platform does is connects to those gateways and basically simplifies and supercharges the functionality.
So if Twilio is the gateway, for example, and you wanted to send messages there. You’d have to build out complex automations to try and make it work so if you’re not a programmer, that wouldn’t be ideal.
However, when you connect twilio to our platform….
When you click ‘get a number’ on our platform, it actually purchases it inside your twilio account. When you send a message from our platform, it’s actually sending through Twilio.
We make the process easier for you.
In the tutorial for how to connect the Twilio platform, we show screenshots of where the number is that you get from Twilio.
The SID and Auth Token are in the twilio dashboard.
Once connected, you purchase the client number right inside our dashboard.
Verified purchaser
I have a few more questions after watching the Agency training.
1- What are the advantages and disadvantages of setting up an agency that allows the use of my Twilo gateway by my clients?
2-Why would I need multiple Twilo accounts?
3-In a video you mentioned that if the phone number is not registered, there is a higher chance that the text messages will go to spam by the phone carriers. If I use my Twilo gateway, can a client affect the "spamminess" of my entire Twilo account?
4-To show a local number to the text recipient, will each client need to get a Twilo account so that they control the phone number that the text is coming from?
Thanks for your time in answering my questions.