Q: Why is this purchase option exclusive to PLUS members?
I wanted to make a purchase, but I couldn't because I am not a plus member. This is frustrating, as I had my heart set on it and now feel like I'm missing out on something special.
A: Hello there! We're so sorry to hear you missed our Email Sequences deal! I fully understand how disappointing it can be to miss a special deal. We launched our deal in August so it was available for quite some time. Once a deal has ended, Plus members have the opportunity to purchase for a few more days after it's ended which is why you may have seen it available for Plus members only.
Q: Selected 'Free' plan to redeem. How to get correct code?
I just bought your sequence product at AppSumo and went through redeeming my first code. But by mistake I clicked on 'Free' plan instead of the 'Scale' plan from the redemption instructions. Sorry it was a bit confusing flow. Can you please help and put my plan back to Appsumo plan? I have sent an email at me@voilanorbert.com as well with all details. Thank you.
A: Hello there! If we haven't already, we'll follow up with you via email since we're not able to determine your Email Sequences account from this question post.
I believe I did see an email thread regarding this and it was solved, but if you're still having trouble, please reply to the email thread and let us know. Thank you!
I recently purchased 3 codes and tried to redeem them, but my account is showing up as a free plan instead of the Scale plan. My account email is: voilanorbert@nonprofit.hub.hu
Thank you so much for your help - appreciate it!
Q: Flagged IP's
So I was curious how do you guys maintain to not get flagged by services like Exchange...until my first test email:
"Remote server returned '550 5.7.708 Service unavailable. Access denied, traffic not accepted from this IP. For more information please go to http://go.microsoft.com/fwlink/?LinkId=526653"
So for me it is probably completely unusable😂 ...too bad! I better go further with building my own server😣
A: Hello Vito, We're sorry to hear you've gotten flagged with your sending. Email Sequences sends from your email servers, not our own so the IP address is from your mail server.
If you're currently on on a trial 365/Exchange subscription, you would need to reach out to your provider's support team:...
Hi, well I understand that email is sent from my provider, but you are logging in into Exchange server with your IP's. The email was not sent because the Norbert's IP was flagged for logging into the Exchange server. When I log in from my IP's and send something it works perfectly fine!
So I wanted to ask you how do you maintain this? Do you have multiple IP's? If these are heavily shared for...
A: Hello there! Just about any email that can use SMTP/IMAP will work as well as direct integrations with Google and Microsoft emails. If you have any other questions, email us at me@voilanorbert.com. We're happy to help!
A: Hello there! Each account receives 5k Email Finder credits. The codes don't stack 5k credits per code. If you'd like to redeem each code for a separate account, each account would receive 5k credits.
You can absolutely upload your own leads. If you have any additional questions, please email us at me@voilanorbert.com
Q: Why is this purchase option exclusive to PLUS members?
I wanted to make a purchase, but I couldn't because I am not a plus member. This is frustrating, as I had my heart set on it and now feel like I'm missing out on something special.
VoilaNorbert
Oct 14, 2024A: Hello there! We're so sorry to hear you missed our Email Sequences deal! I fully understand how disappointing it can be to miss a special deal. We launched our deal in August so it was available for quite some time. Once a deal has ended, Plus members have the opportunity to purchase for a few more days after it's ended which is why you may have seen it available for Plus members only.
While...
Share Email Sequences
Q: Selected 'Free' plan to redeem. How to get correct code?
I just bought your sequence product at AppSumo and went through redeeming my first code. But by mistake I clicked on 'Free' plan instead of the 'Scale' plan from the redemption instructions. Sorry it was a bit confusing flow. Can you please help and put my plan back to Appsumo plan? I have sent an email at me@voilanorbert.com as well with all details. Thank you.
VoilaNorbert
Edited Oct 15, 2024A: Hello there! If we haven't already, we'll follow up with you via email since we're not able to determine your Email Sequences account from this question post.
I believe I did see an email thread regarding this and it was solved, but if you're still having trouble, please reply to the email thread and let us know. Thank you!
Share Email Sequences
Verified purchaser
Hi Fantastic Norberts of Voila Land,
I’m reaching out regarding a similar issue.
I recently purchased 3 codes and tried to redeem them, but my account is showing up as a free plan instead of the Scale plan. My account email is: voilanorbert@nonprofit.hub.hu
Thank you so much for your help - appreciate it!
Q: Flagged IP's
So I was curious how do you guys maintain to not get flagged by services like Exchange...until my first test email:
"Remote server returned '550 5.7.708 Service unavailable. Access denied, traffic not accepted from this IP. For more information please go to http://go.microsoft.com/fwlink/?LinkId=526653"
So for me it is probably completely unusable😂 ...too bad! I better go further with building my own server😣
VoilaNorbert
Oct 9, 2024A: Hello Vito, We're sorry to hear you've gotten flagged with your sending. Email Sequences sends from your email servers, not our own so the IP address is from your mail server.
If you're currently on on a trial 365/Exchange subscription, you would need to reach out to your provider's support team:...
Share Email Sequences
Verified purchaser
Hi, well I understand that email is sent from my provider, but you are logging in into Exchange server with your IP's. The email was not sent because the Norbert's IP was flagged for logging into the Exchange server. When I log in from my IP's and send something it works perfectly fine!
So I wanted to ask you how do you maintain this? Do you have multiple IP's? If these are heavily shared for...
Verified purchaser
multiple users I can't imagine it is gonna ever work properly
Q: Pre-buy question
Dear you,
Which type of From email accounts will work with you, SMTP email or Google workspace email ?
Thank you
VoilaNorbert
Oct 1, 2024A: Hello there! Just about any email that can use SMTP/IMAP will work as well as direct integrations with Google and Microsoft emails. If you have any other questions, email us at me@voilanorbert.com. We're happy to help!
Share Email Sequences
Q: Lead Finder and Uploadin
Hey, i was wondering if we get 8 codes, does it increase the number of leads in the lead fineder from 5k?
are we able to upload our own leads csv?
VoilaNorbert
Oct 1, 2024A: Hello there! Each account receives 5k Email Finder credits. The codes don't stack 5k credits per code. If you'd like to redeem each code for a separate account, each account would receive 5k credits.
You can absolutely upload your own leads. If you have any additional questions, please email us at me@voilanorbert.com
Share Email Sequences