We are on Tier 2, have tested it a little, and like it. But now we have a few questions:\u000a\u002D If we upgrade to Tier 3 and add the add\u002Don at the same time, but later consider upgrading to Tier 5/6, do we have to purchase the add\u002Don again, or does it apply regardless of the Tier?\u000a\u002D We would purchase additional workspaces for some customers. Do we always need Tier 2 (or higher) so that we and the customer can view them? Or is a read\u002Donly member on the roadmap (customers usually only want to be able to check logs themselves, but not change anything)?\u000a\u002D do you have a DPA (GDPR)?

Hi there,\u000a\u000aThe add\u002Don is one time purchase here.\u000a\u000aIf you want to have two members, you will need Tier 2 for them.\u000a\u000aSure, we do have DPA.

AddOn Data Retention, Workspaces and DPA | Emailit

KlestPLUS

Nov 2, 2025

Q: AddOn Data Retention, Workspaces and DPA

We are on Tier 2, have tested it a little, and like it. But now we have a few questions:
- If we upgrade to Tier 3 and add the add-on at the same time, but later consider upgrading to Tier 5/6, do we have to purchase the add-on again, or does it apply regardless of the Tier?
- We would purchase additional workspaces for some customers. Do we always need Tier 2 (or higher) so that we and the customer can view them? Or is a read-only member on the roadmap (customers usually only want to be able to check logs themselves, but not change anything)?
- do you have a DPA (GDPR)?

Founder Team